Bakersfield Restaurant Guide

Today my friends and I had lunch at Great Castle and our experience was horrific! We all had a lunch combination. The rice was mushy, over cooked and greasy. The water tasted like rusted pipes and the sweet and sour shrimp was soupy. I was served hot and sour soup without a choice and when I asked for egg flower instead the waitress cut me a dirty look by rolling her eyes. The place is too dark and the serving staff is curt and unfriendly. The fried chicken wingette was freezer burned and had a weird taste. None of us finished our plates and we asked to speak to the manager regarding the quality of the food. When she arrived, by the way this was the eye roller, she engaged us in an argument and insisted that no one else had complained. At the end of our debate, she said, "I'll bring your check." I said that is poor customer service. I've been here before and liked it, but today it was plain nasty. She walked off in a huff. We won't return! Ever! I'll also make sure to tell my friends. I don't care how long they've been open or how many people like it...anyone can have an off day...acknowledge it, apologize,comp your customer and they will return. Trust me, I'm a big chick and I enjoy a good meal. This one was awful...couldn't eat it!

I travel a lot and I love Chinese food like crazy. I always try to find good Chinese restaurants anywhere I go and being a Bakersfield resident my obvious comparison falls between Great Castle and the new places. Hands down food wise Great Castle is second to none. I love this place. Wish they served dim sum. They need to improve the overall look and to add new and exciting ways to offer us more varieties.