A diner from Dacula, GA
Feb 24, 2009
I wish I could give service zero stars!
I made reservations for V-Day. On the way the hostess took our order over the phone. We were promptly sat, around 6:45 and there was only one other table finishing up. So, we're waiting, and waiting... at 7:35 she brings out my husband's food and tells me that she messed up my order. I told her we had to leave at 8:00 b/c we had more plans. At 7:50 she brings out my dinner and my husband was completely finished! We asked for our check the moment she dropped off my food. At 7:55 we had to grab another lady working there and ask for a to-go box and our check. Needless to say we were fuming. We gave her our credit card the moment she handed us the check. When she walked away we see that gratuity was included! Gratuity for two!! When my meal should have been removed from the bill for the wait and not to mention I didn't get to eat it! A manager NEVER came to speak to us or apologize. We were insulted that gratuity was added, because we sure weren't ready to leave much of a tip. Knowing our order before we even got there, I shouldn’t have waited an HOUR+ before I got my food. Two tables that came in around 7:15 got their food at about 7:30. I sent the restaurant an email a week ago and haven’t heard back. I won’t be back and I will spread the word!
I made reservations for V-Day. On the way the hostess took our order over the phone. We were promptly sat, around 6:45 and there was only one other table finishing up. So, we're waiting, and waiting... at 7:35 she brings out my husband's food and tells me that she messed up my order. I told her we had to leave at 8:00 b/c we had more plans. At 7:50 she brings out my dinner and my husband was completely finished! We asked for our check the moment she dropped off my food. At 7:55 we had to grab another lady working there and ask for a to-go box and our check. Needless to say we were fuming. We gave her our credit card the moment she handed us the check. When she walked away we see that gratuity was included! Gratuity for two!! When my meal should have been removed from the bill for the wait and not to mention I didn't get to eat it! A manager NEVER came to speak to us or apologize. We were insulted that gratuity was added, because we sure weren't ready to leave much of a tip. Knowing our order before we even got there, I shouldn’t have waited an HOUR+ before I got my food. Two tables that came in around 7:15 got their food at about 7:30. I sent the restaurant an email a week ago and haven’t heard back. I won’t be back and I will spread the word!
