Peppers Mexican Grill & Cantina
African · Jacksonville, FL
African
Mexican
Brewery/Pub/Tavern
About Peppers Mexican Grill & Cantina
Welcome to Peppers Mexican Grill and Cantina! We specialize in delicious and reasonablypriced cuisine, including our house specialties and other customerfavorites. Our cuisine entrees are served in a relaxed and welcoming settingthat you and your friends and family are sure to enjoy. Whether you are inthe mood to indulge in something new or just want to enjoy some oldfavorites, we promise that our inventive menu and attentive service willleave you truly satisfied. No matter what your occasion calls for or yourappetite demands, the friendly staff at Peppers Mexican Grill and Cantina promise to makeyour next dining experience a pleasant one.
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Diner reviews of Peppers Mexican Grill & Cantina
A diner from Jacksonville, FL
Nov 9, 2010
I wish I could say that the food was great. It was not bad, just not great. Beans and rice were undercooked and we had to ask for fajita toppings you get at other restaurants (lack thereof part of the "authentic" cuisine?). The fajitas themselves were good.
I agree that service was slow but, when servers were present, they were friendly and seemed eager to please.
Has the makings of a great restaurant. I hope they will read, heed and see their business grow.
A diner from Jacksonville, FL
May 8, 2010
The service is horrible! We waited forever for our drinks and food. The waiter would leave and then not come back to refill our drinks or check on us. Then when we went to pay the bill the waiter gave us our check and another table's check. He had already charged our card, but we showed him the other check to make sure he didn't charge us for that one too. He disappeared for at least 15 minutes then came back to tell us that the computers were frozen. We said all we wanted was our credit card back because it showed that we had already paid. He disappeared again. We asked other waiters to help us. They said they didn't know where our credit card was. We waited at least a half hour and then my husband demanded the card back from the manager. At this point all we wanted to do was leave. We were not the only customes dissatisfied this evening either. Two Grandparents and their three small grandchildren ended up leaving because they wouldn't let him pay cash. They also waited forever for their food and they believed that the waiter failed to put their order in for an hour. Another woman and her daughter were there and also waited as long as we did for their check. It was disgraceful! We were then verbally abused in the bar section full of people by a woman working at the bar who had nothing to do with our situation. She was rude and was yelling at my husband to go home. It was a terrible scene and we were horrified and embarrassed at the way we were treated. We then left the restaurant and went home to find that they had charged our credit card twice! I called the manager who said he will call me tomorrow after he checks into the duplicate billing. He apolized but it was not sincere. I WILL NEVER PATRONIZE THIS RESTAURANT AGAIN!!! This was not our first time at the restaurant. The last time we were there the service was extremely slow. We were with a large party, so we gave them the benefit of the doubt and tried to go there again. BIG MISTAKE!!! They do not realize that the customer should come first and you should try to please your customer, not abuse them!
A diner from Fernandina Beach, FL
Jan 10, 2010
Great food. My husband had the ceviche and raved about the flavors and overall dish. I had a standard mexican dish and it was also delicious. Service a little slow, but we have found this in other Mexican restaurants. Don't let this bother you, just relax and have another margarita, which by the way are delicious at Peppers!
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