I ordered 2 large pizza's Sunday for the family and I was told ready in 20 minutes, I waited 30 to be safe and upon arrival I was told that they had not even been started yet! Now I have a girlfriend and 4 hungry kids in my vehicle and he cannot even tell me when it will be ready!The first question they asked me when ordering was "what is your phone number sir?" so my question to him was if you have no intention of using it, why did you ask me for it? I asked for the manager and I was told that not only was he not there, but 75% of the staff working Sunday were new and untrained. I then asked if it is unusually busy for a Sunday evening and his response was "No, it is always like this" ????????? Am I missing something here!? I love the food, but this is the second time this has happened to me here in the last 2 months and I can't say that I will go back, maybe it's time to try my luck at one of the many other pizza resturants in the area.