A diner from Eden Prairie, MN
Jun 24, 2010
This was my first and last time at this establishment. We just moved to the neighborhood and thought we would try this restaurant since it was so close to where we live. We happened to go during their happy hour so we ordered 3 items off the ½ priced appetizer menu. After finishing 2 of our 3 items we had some of the hot wings left over. We asked to get a box to take the rest of our wings home THAT WE PAID FOR. They refused to let us box them. I felt like they were my parents trying to “teach us a lesson” not to order so much food (which wasn’t even the case anyway). The manager got involved and instead of having good customer service and letting this time slide because we were new to the area, she refused and told us if we wanted to take them home we would have to pay full price. That wasn’t an option because the wings were not very good to begin with and they were served to us cold (maybe they reuse all the leftovers and serve them to their customers which is why they were cold – this would explain why they would have a hard time letting us take them home). I asked both the waitress and Manager what they do with the food since we were not allowed to take home the food WE PAID FOR, and they said they throw it away. WHAT A WASTE! Not only did they waste our money, but I can only imagine the amount of food they end up wastefully throwing away because of this ridiculous rule. I have never been to an establishment where I was not allowed to take home my food…even at another happy hour with ½ priced apps. Instead of using this situation and gaining new customers and more clientele (through word of mouth – which is the best marketing tool), they lost new customers. We will be sure to let everyone know the type of place this is and instead of recommending this place to our friends, we will instead encourage them not to go!
