Today was my first experience at Pumpernickles. I ordered a grilled cheese. When I received my grilled cheese, I noticed a hair melted in the cheese. I usually don't send things back,but this was pretty gross. The waitress sent it back and while in the kitchen, I overheard her say,several times, "Should I just take it out?" Then, a male voice said he would make a new grilled cheese, but that "she (the customer) still has to pay for it." Unprofessional and gross. I won't be back.
Been there many times. The cuisine is ala Tuscana and is meticulously prepared and served. The Owner/chef is obviously fastidious about his ingredients and his preparation. My guests were from Manhattan and raved. The majority of the servers are exce
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The food is good, however the customer service horrible!!! One of the ladies in her early 50's seems to be very angry, impatient and rude whenever you both call in and come in person. She's very sharp with her tongue and she hung up on me twice when
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the food is always great. the restrooms are always disgusting. the staff was informed that the mens room toilet was stopped up and the urinal was overflowing and one of the workers came in and said its just a little water on the floor and walked out.
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The food is good, however the customer service horrible!!! One of the ladies in her early 50's seems to be very angry, impatient and rude whenever you both call in and come in person. She's very sharp with her tongue and she hung up on me twice when
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Today was my first experience at Pumpernickles. I ordered a grilled cheese. When I received my grilled cheese, I noticed a hair melted in the cheese. I usually don't send things back,but this was pretty gross. The waitress sent it back and while in the kitchen, I overheard her say,several times, "Should I just take it out?" Then, a male voice said he would make a new grilled cheese, but that "she (the customer) still has to pay for it." Unprofessional and gross. I won't be back.
Today was my first experience at Pumpernickles. I ordered a grilled cheese. When I received my grilled cheese, I noticed a hair melted in the cheese. I usually don't send things back,but this was pretty gross. The waitress sent it back and while in the kitchen, I overheard her say,several times, "Should I just take it out?" Then, a male voice said he would make a new grilled cheese, but that "she (the customer) still has to pay for it." Unprofessional and gross. I won't be back.