A diner from Staten Island, NY
Dec 28, 2009
Where do I start?
First off, I haven't been to Buona Pasta since the new owner took over. Which was over 2 years ago. My family and I used to go all the time, just for dinner during the week or for holiday dinners like Thanksgiving and Christmas Eve.
I made reservations a month in advance, due to it being Christmas Eve. The manager who needed to seat us seemed like he couldn't find my name on his reservations list. But, we were seated anyway. Everything seemed fine so far. It took 15 minutes for a waiter to greet us and take our order. Which is absurd. He didn't seem like he wanted to be bothered. It took 10 minutes to get our salad. No bread, no butter, no water. We kept asking over and over again, finally it came. 1/2 hour after sitting down. But, I had to ask the bus boys for it. The manager asked us if we can change tables as we just finished our salads, so he can accomodate a larger party. He apologized for the inconvenience and offered a round of drinks or a bottle of wine, which we never received. I hate that when manager/host suck up like that. Always falls flat.
Since the table change we lost our bread, butter, water and silverware. I asked for all of this back and new silverware... Never seen it. I got up and got it myself (the silverware).
It took 6 times in asking our waiter, other peoples waitresses for water, bread and butter. Again, NOTHING!!! But, the poor bus boy helped us out with yet again with the above.
Considering this was Christmas Eve we tried to be understandable and patient, yet it took an 1 1/2 for our entrees to arrive at our table. Usually, I don't mind the wait when everything is going smoothly. But, at this point my nerves were being frayed.
Our entrees come FINALLY and there's a problem with each plate.
3 of them were wrong and the steak entree was raw.
When you ask the waiter for grilled chicken with sauteed broccoli and side potato and a side of green beans instead of the pasta... and you get pasta mixed in with your grilled chicken with sauteed broccoli with NO side potato and No side green beans. You are going to get NASTY! I did. These are 2 entrees I'm speaking of. I spoke to the waiter and the manager. The waiter didn't apologize and left with my dish in a huff. So, I spoke to the manager. He brought it to the back and 5 minutes later the pasta was picked out (I saw one piece left on my plate and my broccoli was raw).
I was famished by now, and ate fast out of anger and hunger.
This never ever happened to me or my family before at this restaurant. We aren't going back ever. I always knew when new management comes into to play, sometimes isn't a good thing.
They could see I was upset with the rest of my family and yet they avoided the situation.
Horrible expierence from beginning to end!!!!!!!!
Oh, and we never did see our potato or our extra side of veggie.
I like to get what I ordered with a smile, especially it being Christmas Eve.
First off, I haven't been to Buona Pasta since the new owner took over. Which was over 2 years ago. My family and I used to go all the time, just for dinner during the week or for holiday dinners like Thanksgiving and Christmas Eve.
I made reservations a month in advance, due to it being Christmas Eve. The manager who needed to seat us seemed like he couldn't find my name on his reservations list. But, we were seated anyway. Everything seemed fine so far. It took 15 minutes for a waiter to greet us and take our order. Which is absurd. He didn't seem like he wanted to be bothered. It took 10 minutes to get our salad. No bread, no butter, no water. We kept asking over and over again, finally it came. 1/2 hour after sitting down. But, I had to ask the bus boys for it. The manager asked us if we can change tables as we just finished our salads, so he can accomodate a larger party. He apologized for the inconvenience and offered a round of drinks or a bottle of wine, which we never received. I hate that when manager/host suck up like that. Always falls flat.
Since the table change we lost our bread, butter, water and silverware. I asked for all of this back and new silverware... Never seen it. I got up and got it myself (the silverware).
It took 6 times in asking our waiter, other peoples waitresses for water, bread and butter. Again, NOTHING!!! But, the poor bus boy helped us out with yet again with the above.
Considering this was Christmas Eve we tried to be understandable and patient, yet it took an 1 1/2 for our entrees to arrive at our table. Usually, I don't mind the wait when everything is going smoothly. But, at this point my nerves were being frayed.
Our entrees come FINALLY and there's a problem with each plate.
3 of them were wrong and the steak entree was raw.
When you ask the waiter for grilled chicken with sauteed broccoli and side potato and a side of green beans instead of the pasta... and you get pasta mixed in with your grilled chicken with sauteed broccoli with NO side potato and No side green beans. You are going to get NASTY! I did. These are 2 entrees I'm speaking of. I spoke to the waiter and the manager. The waiter didn't apologize and left with my dish in a huff. So, I spoke to the manager. He brought it to the back and 5 minutes later the pasta was picked out (I saw one piece left on my plate and my broccoli was raw).
I was famished by now, and ate fast out of anger and hunger.
This never ever happened to me or my family before at this restaurant. We aren't going back ever. I always knew when new management comes into to play, sometimes isn't a good thing.
They could see I was upset with the rest of my family and yet they avoided the situation.
Horrible expierence from beginning to end!!!!!!!!
Oh, and we never did see our potato or our extra side of veggie.
I like to get what I ordered with a smile, especially it being Christmas Eve.
