Chaucer's Sushi & Grill
Steak House · Addison, TX
Steak House
Sushi Bar
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Diner reviews of Chaucer's Sushi & Grill
No star rating
A diner from Frisco, TX
Feb 14, 2011
DO NOT GO FOR LUNCH! My girlfriend and I went to Chaucers at lunch for Valentine's day since restaurants are so busy at night. THE WAITRESS NEVER PUT OUR ORDER IN! We waited over 20 minutes, caught up in conversation, then realized people coming in after us, already had their food!!!!! We asked our waitress what was going on and if she put our order in. She never did!!! The manager was even rolling sushi because about a dozen guys came in 15 minutes after us and he was working on their order. When we originally came in, there was maybe 15 people in there. Manager never apologized and never tried to offer any kind of resolution-other than "they are busy". When we brought it to his attention the first time, he never even offered to make it a priority. My girlfriend ordered the 3 rolls for $10, but I ordered over $35 of rolls and sashimi. This place is worthless. You'd be better off going to many of the other sushi restaurants in Addison and the surrounding city. Much better food and especially SERVICE! Don't waste a holiday on this place. Can be extremely embarrassing.
A diner from Frisco, TX
Sep 18, 2010
We met for dinner and drinks, after receiving our food and drinks, 1 friend accidently spilled her glass of water onto the floor. She explained to the waiter that her glass of water had spilled. The waiter proceeded to explain that their POLICY indicated that after 10pm they could not serve water (only sale $3 bottle water after 10pm). OK, I have owned a restaurant and understand some of the struggles with people coming to a facility and taking up space and not spending money. BUT, we have just ordered plenty food and drinks, you have already rendered a glass of water with her food, and now you cant provide her another glass of water? Our friend asked to speak with a manager, indicated that OK, I understand your no water policy, but you have already provided me water and I would simply like another glass of water with my meal that you can plainly see the whole glass fell on the floor. Long story short, the management abruptly told her NO and called the police.
A diner from coppell, TX
Mar 9, 2009
We placed an appetizer order for sashimi and a volcano roll along with a couple of drafts. Our first clue was when she took the only menu she had brought us – even though we stated we would be ordering more. The food arrived fairly quickly – but she basically dumped it and ran – not even asking if we wanted another drink or water. She and some of the other waitresses were flirting with the beefy floor “managers” dressed in black suites. Evidently they didn’t want to be interrupted by having to wait on customers.
Twenty minutes later the wasabi and volcano roll were making my eyes water and I didn’t have a thing to drink – not even water. After 15 more minutes of trying to get our waiter’s attention I decided to confront one of the beefy “managers”.
His customer skills were even worse! He basically commanded me to return to my table and wait for service. I explained that I had been doing exactly that for over 30 minutes and I demanded my bill on the spot – even though I hadn’t finished half of my sashimi. (I was waiting for something liquid to cool the spicy food.)
This supposed “manager” didn’t even offer to pay for our appetizers and the 2 happy hour drafts. (Happy Hour had also ended while we were waiting for our drinks – which made me even madder.) I was left in an awkward position at the cash register trying to explain to the clerk that we wanted our check. It was quite embarrassing for us. Needless to say we left the restaurant with our stomachs in knots. For this is cost us $24.05.
A diner from Lewisville, TX
Feb 21, 2009
First of all,you can't let one incident ruin an experience. The sushi is fresh and quite good. Service is good as well unless you go late at night during the weekend. It turns into a nightclub then. The management is Korean and anyone that has worked for Korean's will attest that they do things their own way. The manager does not care if you are not happy because PLENTY of other customers will go back time and time again. Chaucer's isn't going anywhere and it's good because the food and prices are great
A diner from Plano, TX
Feb 4, 2008
Just say NO! I was really impressed with this place till Saturday. Let me start with the fact that I have been eating at the Frisco location 2 to 3 times a week since they opened Dec 12th. Not any more. They started having valet parking before 5pm. They took over half the parking and when I asked if there a special event the valet just grunted no and it's 3 dollars. When I asked where I could park again he grunted and pointed to the back. I drive a 560 horse Vette, NO ONE parks it. I complained to the manager. She said she was sorry and wanted me to talk to the valet. WAKE UP! Not my job. I told her I had a date coming and didn't want her treated like I had. I intercepted my date before she had to speak to this Neanderthal. When we where seated it was obvious that she had warned our waitress from all the blatant b** kissing. With the exception that I was informed that sushi happy hour was no more. The manager never came over again, did nothing to make us feel welcome. She did NOTHING. I wonder what that place will be next because it won't be Chaucer's when they alienate customers that have spent $500 to $600 in 6 weeks. Go to Kotta's at the toll way and Lebanon it's nicer for a date and the sushi is better.
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