Flabbergasted....
I would like to think that most people have a common sense approach to customer service...treat the customer as you would expect to be treated, if not better! Well that is not always the case. For example:
I, as the director
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I flat out do not believe the 1-star review currently posted on this restaurant. I believe there must be something that this business person has not mentioned that caused this reaction from the manager, because it does not fit her personality at all
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