Razzoo's Cajun Cafe

I went to this Restaurant for Dinner on Monday, 6-25-12, about 5:45, for my very first Time, and I was greeted by a very nice attractive, very friendly Hostess, and I was hoping for the same with my Server. but I did not get the same from my Server, first of all she did not Greet me by Introducing herself I had to ask her name, and she told me, but I asked her Water with not a lot of Ice and I would like a little Lemon to go in my Water. I was Throughly Shocked to watch her put her hand in the Lemons container, and she put 3 lemon slices on my Plate and she brought them to me and I told her that I saw her put her hands in the Lemons,and I told her that I would never ever put my hands in the Lemons and bring it to a Customer, that is why they have Tongs in the side of the Container, She went away and she came back with me some fresh Lemons that she said she used the tongs to put them on the plate, but because I didn't see her because she went to another Service Station, I would not put them in my Water. Next she didn't know about if they served the type of Drink, that I wanted to Drink, she didn't make any suggestions, and I asked her she does know what's on the Menu, that is not good, and then she took my order for a side salad, and A Shrimp and Cat Basket. She brought my Drink back and she had her hand around the top of my Glass, and that is a Health Violation. I watched 7 Servers fill Drink Glasses by putting the plastic tumblers in the Ice Bins and I went over and looked in the Ice Bin after she brought my Drink,and the Ice was Nasty from all of the Wait Staff, putting their hands in the Ice that is Contamination. I saw the Ice scoop on the wall and I was there at least for a 1hr. and half and I never saw one Person use that Ice Scoop. Then after I Complained to the Manager, he had the Bus Person dump the Ice but he didn't Run hot water to clean out the Bin. He just put some more Ice into the Bin. Next my Server served my Order, when it was ready without all of the Condiments, and when I told her that I didn't have Tartar Sauce and my Catfish was half cooked, and I sent it back and next the Manager brought my order back to me and I told him what I had observed while I was in this Restaurant, and he told me that he would address some of the Issues that I had brought to his Attention, and he said that they have got got a little Slack, and I told him that is how People get Sick from People getting to Slack in the Health and Safety of People that work in the Restaurant Field.I told him that I have worked in the Restaurant Industry for over 30yrs.I have worked as a Waitress, and as a Bartender, and I have Worked in Kitchen Helping to Prepare Salads, Sandwiches, I have Cooked Steaks, I have worked on the Fry Line and I have even ran the Dishwasher, when the Dishwasher had a Seizure and had to be rushed to the Hospital.I have also been a Banquet Server, I have Worked in Catering and I have Trained other Waitress and Waiters for 16yrs. So I know what I'm talking about, and your people need to know that they have got to do better with doing the Right Things by and for every customer that comes to your Restaurant to have Lunch or Dinner. I was not Impressed at all, and your Manager A.J. needs to have some more training he told me that he was in Training for a upper Management Postion but from the way that he talked me he was not very nice. He did Apologize for me not being to Enjoy my Meal, but there was Nothing he could do to Change my Bad Experience, I will not come Back. He needs to Understand because of my Experience in working in the Food Industry for as many Years as I have worked if I have a Bad Experience at a Restaurant, I will not go back. I love to give Service and I was Very Good, and now that I'm Disabled, I enjoy going out to sit down and be Served by Someone that Enjoys giving service. Because if you enjoy what you do then the Job is not Hard, but if you are only doing it for the Money and you don't care that your customers enjoy their Meal then my Personal Opinon is that you are not a Team Player and you will not take good care of the people and make sure that they Enjoy their dining experience and will Happy to come back and tell others so that they can have a good dining experience also, If you Care about your Job and where you work,you will take Pride and do a Good Job. Obey the Rules and Take Health and Safety of the Restaurant Serious and Do the Best Job that you can do in what ever your job title is. Becuase it takes Everyone Working together to Make the Restaurant a "SUCCESS". I would love to be able to talk to someone in Corporate about my "Bad Dining" Experience. Please feel free to contact me @my hm#[phone removed] or my cell#[phone removed].

Thank you,
Vickey Mallet

Went to Razoos on Bryant Irvin Rd and was seated at a booth next to the bar.It was freezing so we asked our waitress if we could be moved to another table where it wasnt so cold.She said she would have to talk to her manager. While we were waiting another waitress walked up and said we cant move you to another because it will be taking tables away from me.I was shocked.Our waitress finally came back to the table and said she was gonna move us to another table and did not know the other waitress told us that but did tell us that they were already aware of the problem they were having with that area being too cold because something was going on with the air conditioner.Our waitress apologized to us for everything and was very nice.She said her mgr would have a talk with the other waitress. The food was very good and the service was very good except for one rude waitress who apparently didnt realize how important it was to keep the customers happy but was more worried about how much money she would not make if she gave up one of her tables.

Have dined here many times and have never had a complaint. The food is great and well proportioned for the price. The catfish "poboy" is something I look forward to having.

I am not a food critic, but am a concerned consumer. I had on 1/27/02, the cajun e'ttoufe. I was assuming that this chain had the same service and great food that the downtown Ft. Worth site had, but I was wrong. My biscuit with my entree had a hair in it, and the entree tasted fishy towards the end, the beginning of it was great. The manager did not seem to care of this situation nor did the waitress. I do like cajun food at the downtown site, and would rather go to McDonald's that visit the Bryant-Irving Road location again. I hope that this review get's to the management of this resturant and hope that other consumers do not have to go through the same shabby food and service that I went through, and yes, we, unfortunately paid for this. Thanks, Scott M. Coen