Diner reviews of Portofino Ristorante
5★
16
4★
3
3★
0
2★
1
1★
6
No star rating
A diner from Bronx
Mar 21, 2014
During my couple years of dining at Portofino's, I always remembered the exquisite food, good SERVICE a nd amazing atmosphere. Afteryears of eating here, the service got worse the Food is not the same, I missthe homemade desserts, like the beautiful tiramisu, chocolate soufle, Apple tart, etc, the dayly specials, where is the fry oysters, the crabmeat salad, the meat, fish and chicken specials? This place it's not the same, where is the amazing chef, that used to do all this beautiful things ? what happened to this place, I never have an answer.......
A diner from Wilmington, NC
Feb 16, 2014
I went here in March 2008 on my spring break. First time to NY and first time ever at a true Italian restaurant. Oh my was the food fabulous! I wish they had one down here in NC. I got there Chicken Marsala and now its my favorite Italian dish. Next I go to NY I will go to Portofino's!
A diner from Bronx
Apr 29, 2013
You can't ask for anything better than Portofinos; Service and food are amazing, workers are very friendly. It's not right unless its Portofinos.
A diner from Bronx
Apr 29, 2013
Portofino restaurant is a very excellent restaurant, I recommend this to everybody they have a variety of Italian dishes food is magnificent can't get better than portofinos let's not forget the they have a wonderful outdoor deck with a terrific view on a scale from 1-10 it gets a 100
No star rating
A diner from Somers, NY
Jan 27, 2013
A major disappointment! The steak was very very thin and the tail was small.
A diner from Bronx, NY
Nov 16, 2012
During my couple years of dining at Portofino's, I always remembered the exquisite food, friendly service, and amazing atmosphere. After every year of eating here, the service got better, the food gets better, and 40% of the place got renovated. This is a good thing though. The air deck looks splendid after it got renovated, and there is even valet parking now. The best part about this though, is looking at the NYC skyline while enjoying a great meal, and talking to your friends. Sometimes I think what can beat Portofino, and I never have an answer.
A diner from Rockland County, NY
Jul 15, 2012
Stay away! Far away! I have never done this - but I couldn't wait to come home to the computer and blast where ever I can print how terrible our experience was this evening at Portofino on City Island.
We were a group of 6. We were seated at 7 but the balance of our group didn't arrive till 7:30. The place was relatively empty. Service started our evening by being non-existant! Eventually got drinks - and was served complimentary bruschetta on stale bread. The bread for the table was stale as well.
We didn't leave the restaurant till 10:50 - and that was not due to a good time enjoyed by all. It was the most frustrating experience with horrible service. The worst part of the poor service was that it wasn't acknowledged! We felt that by no one approaching us to apologize, offer free drinks, promise to look into the situation --- it was insult to injury. Just plain rude and insulting! Also, least I forget, we had purchased a groupon offer for this restaurant which was our introduction to the place. When I made the reservation, I let the person know that we were coming on a groupon offer and wondered about how it would work for 6 people as the offer was for a dinner for 4. So, it was clear that the person who took our reservation was aware of the groupon and its entitlements. When we finally were ordering our food, we presented the groupon and was informed that it wasn't accepted after 6pm! No where on the groupon did it state that, nor was it on the initial computer offer, nor was it mentioned by the host who took the reservation. It was a scene in the restaurant as the manager was called to our table and proceeded to loudly protest that this was their policy.
Sorry - I am just venting ---- I will stop now - but don't go! We are sorry that we did!
A diner from New Jersey
May 28, 2011
We have been going at least twice a year for years now. This is the best restaurant we have ever eaten in. The food is always excellent and each time it just gets better and better. The people are friendly the atmosphere is romantic.
We come from NJ to enjoy the best food ever.
A diner from Mew Rochelle NY
May 28, 2011
Waiters are not very friendly. Small portions for your money. bathrooms are very unsanitary and the doors has no locks. The food is OK. Would not recommend this restaurant.
A diner from Bronx, NY
Apr 24, 2011
We had a TERRIBLE experience at this restaurant, topped off by my six year old son being served chicken that was COMPLETELY raw and would have made him very ill. Although it was practically empty, it took ten minutes for anyone to bring us a menu, over an hour for our food to come, and then, of course, it was raw. The staff was more interested in socializing with the people at the bar than serving their customers. There is absolutely NO excuse for serving raw food and then still charging full price. There are lot os good restaurants in City Island - PLEASE GO SOMEWHERE ELSE!!!!
A diner from Bronx, NY
Jun 20, 2010
I have never met a more rude group of people then in this restaurant. They clearly do not know how to treat people. I felt so uncomfortable. I will never go back. Artie's puts you guys to shame... NEVER AGAIN....
A diner from BRONX, NY
Jun 18, 2010
I JUST HAD THE WORST EXPERIENCE AT THIS RESTAURANT! SLOW SERVICE,RUDE MANAGER AND MY DAUGHTER FOUND A BUG IN HER FOOD!!! WE CALLED FOR THE MANAGER TO COME OVER SEVERAL TIMES, LETS JUST SAY I'M STILL WAITING FOR HIM TOO ARRIVE! NOW THE HEALTH DEPARTMENT WILL HEAR OF THIS!! JUST REALLY GROSS!!!
A diner from New York, NY
Mar 22, 2010
My husband and I found Portofino's 4 years ago by accident. And it was the best accident ever. This restaurant has become our place to go to for my birthday and our anniversary. WE LOVE THIS PLACE. The food, the people, the decor...just everything. I recommend this restaurant to every one i know.
A diner from Westchester
Jan 11, 2010
I was in this beautiful place last summer, I had de best food, especially the fry oysters... I can not understand why in such of beautiful place the bathrooms are not taking care of such as no locks on the doors and dirty looking...
A diner from bronx, NY
Jan 1, 2010
last year around august, me and my family had a wonderful expericence at portofinos. i highly suggest this resturant for anyone who loves excellent food and great quality service. we were celebrating my grandfathers birthday. we had an excellent view of the NYC skyline. everyone enjoyed their food and was pleased with the service. BRAVO!
A diner from bronx, NY
Jan 1, 2010
last week was the first time i went into portofino. let me tell you it was absoutly amazing. great food. great service. it felt like home. there were not to many people there but still it was romantic. one of the most romantic times i hade with my hubby. i LOVE this place. looking forward until i go there again. highly recommendd. great place. bravo
A diner from Long Island, NY
Dec 27, 2009
Portofino Restaurant in City Island gave me a wonderful experience! The decor as well as the food was great! Service was amazing; the waiter's were so friendly as well as the manager. I recommend this restaurant to anyone who wants to enjoy an Italian diner at this lovely restaurant! Cannot wait to go back! (:
A diner from Westchester County
May 28, 2008
We were introduced to Portofino by attending a party held there. It was so wonderful, that my Wife & I returned for the most romantic dinner we've had in years. The food was very good, the ambience spectacular with romantic & very comfortable booths lining both walls. The service was attentive and courteous. The entertainment was just great. The piano player filed our requests as we danced the night away. There is also an open air deck. Don't miss this place.
Bravo, Bravo, Bravo
A diner from Bronxville
Apr 8, 2008
Had a gathering with friends we have not seen in years, we all found Portofino to be a wonderful dining experience. The ambience was lovely, very romantic and airy. The food was great as well as the attentive service. We all felt at home especially when the piano playe Michael filled all of our requests and made us feel as though he was singing and playing especially for us.
We recommend Portofino and will be returning again & again
A diner from Bronx NY
Aug 16, 2007
Portofino is everything was superb!loved the best food and friendly service.
A diner from bronx
May 29, 2007
good good
A diner from Paterson, NJ
Sep 2, 2006
It's such an awesome place. The food is fabulous and the waitors/waitresses are good at their job.
A diner from Bronx, NY
Aug 27, 2006
I was at portofino recently and i had the best apple martini anyone could ask for!!Portofino has the best martinis in the whole NYS!!
Thanx So Much Portofinos And Staff
Love Tina
A diner from Bronx, NY
Aug 27, 2006
Me And my family went to portofino in portofinos and everything was excellent!! The outer seating is the best!!!O]
A diner from Bronx, NY
Aug 27, 2006
I was in portofinos in june and everything was amazing! I had a lobster special and it was incredibale! I had the best service ever and the home maid grappa topped everything off!!I celebrated my 25 birthday there that i will never forget! i cant wait till my 26!!
A diner from Bronx Ny
Jul 20, 2006
I disagree with everybody who says Portofino's is not so great. Portofino has great service,great food,great value....everything is great!! If you disagree go again and youll change your mind. i give it 4 stars!!
A diner from Westchester, NY
May 22, 2006
Service is so poor only 3 people understand english in the dinning room. The Italians have left and the Albanians don't seem to understand not only english but they also don"t understand service. Avoid this restaurant unless you want to be aggravated.
A diner from New Rochelle, NY
Sep 14, 2003
As a frequent diner on City Island, I know that C.I. is one of the best kept seafood dining areas in the NYC Metro Area. Portofino, although trying to compete with fine restaurants on City Island, needs a lot of help. The management just hasn't gotten the idea that a restaurant experience is a function of service. The promise of the menu is destroyed immediately by the reality of the service. Our food order was bothched not once, but twice, our dining room had more than a dozen flies circling about and the management explained this away by saying: "all restaurants on the water have fly problems, there is nothing we can do about it". We eventually wound up walking out.
Save your money and find somewhere else to dine.
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