No star rating
A diner from Huntsville, AL
Feb 11, 2009
Hi...this is the owner of this restaurant. A horribly negative review (actually, a personal attack) came to my attention. When other friends/guests heard about this they rallied together and posted their personal opinions of their experiences at Ole Hickory. Myself and my husband have NOT posted any reviews about our restaurant. We enjoy reading the reviews and of course, hope that people are happy when they leave our restaurants. For those who aren't....we do want to know. Of course, we'd prefer to know before the guest leaves the building so that we can make things right, but it doesn't always work out that way.
Someone is purposely posting these negative reviews and 'warnings' online. For what reason, we don't know. Obviously we have offended someone greatly. But you can't fix what you are not aware of.
We do our best. We try to be in our restaurants as much as possible but like most of you, we are raising children and trying to balance family and work.
We appreciate that our friends/guests came to our defense. They are the best part of our business!! We hope that your decision as to whether to dine with us or not will not be based upon someone's apparent vendetta against us personally or against our business. There are far more positive reviews about us out there than the couple that someone with an agenda has placed. And again, if a negative review has legitmacy, we would own it. This particular one was full of blatant lies trying to discredit us and a group of people who dine in the restaurant.
To those who choose to dine with us, we're so thankful for you and for the relationships that have been created. We appreciate you! And for those who have legitimately been dissatisfied, give us a chance to fix it. I promise you that we will.
With that said..let's eat!
Denise~
Someone is purposely posting these negative reviews and 'warnings' online. For what reason, we don't know. Obviously we have offended someone greatly. But you can't fix what you are not aware of.
We do our best. We try to be in our restaurants as much as possible but like most of you, we are raising children and trying to balance family and work.
We appreciate that our friends/guests came to our defense. They are the best part of our business!! We hope that your decision as to whether to dine with us or not will not be based upon someone's apparent vendetta against us personally or against our business. There are far more positive reviews about us out there than the couple that someone with an agenda has placed. And again, if a negative review has legitmacy, we would own it. This particular one was full of blatant lies trying to discredit us and a group of people who dine in the restaurant.
To those who choose to dine with us, we're so thankful for you and for the relationships that have been created. We appreciate you! And for those who have legitimately been dissatisfied, give us a chance to fix it. I promise you that we will.
With that said..let's eat!
Denise~
