McDonalds Restaurant Bergen Park
Evergreen, CO
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Diner reviews of McDonalds Restaurant Bergen Park
No star rating
A diner from lakewood
Sep 28, 2011
I just had someone pick me up a Santa Fe salad with the santa fe dressing.
I received low fat italian dressing.
the drive thru people do not listen when taking orders nor do they check orders to make sure they are correct.
A diner from Golden, CO
Jul 3, 2009
I recently visited the McDonalds in Bergen Park. I went through the drive-through to order. I started to order a Sweet Tea, but the employee could not understand me and asked me to repeat, I did politely and enunciated clearly. He still could not understand me so I repeated a third time. He still couldn't understand and asked if we could come inside. We told him we didn't want to, and he asked if we could wait and order at the window. So far, everything was going OK.
I guess he forgot to turn his microphone off, and he made some rude comments directed toward us we could hear through the speaker, and he used profanity. We told him we could still hear him. We decided to park and come inside to talk to the manager on duty. We walked in and "Edwin" wasn't much help either. When we tried to explain the situation to him, he tried to make excuses and defend the other employee, saying "he's having a bad day" and "he's the only one working in the back" and that the wait time was a little longer that normal because of it. It seemed that he wasn't even listening to what we were saying, because we didn't say anything about waiting.
We initially had no problems waiting or with the fact that we had to order at the window, our problem was his lack of respect for us as customers, and use of foul language. This was further made worse by the manager's lack of management skills.
We ended up leaving and taking our business for the night elsewhere, and we are going to tell anyone we know to avoid this restaurant in the future.
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