Diner reviews of MAMA ROSA's
A diner from Hampton
Feb 28, 2012
The absolute best authentic NY philly steak sub - we added mushrooms and hot peppers - toasted fresh bread with all the works... they use sirloin! and the garlic flavored the entire meal! Plenty of cold cuts on the italian sub! I can't wait to try the others on the menu!
A diner from hampton
Jan 7, 2011
My family and I have eaten there several times we well not go back last time we ate there i was eating and had a bay leaf in my sauce it was a hard leaf and it hurt it hurt so bad I just paid the bill and left could of made seen but was to upset ,cook needs to check the sauce .could really hurt someone
A diner from Fort Monroe, VA
Dec 13, 2010
Nothing to brag about. The prices are reasonable and the menu is ok. I can get in and out of there fairly quickly during lunch. They need to do somethign about the bread..toast it or something.
A diner from Hampton, VA
Sep 14, 2010
Although the food was very good. The management was not. I went into their establishment today and was not pleased at all with the service that I had recieved. I ordered my drink. Then I me and we ordered the food. While we were eating our food we were surrounded by gnats. We were not able to enjoy our food. The waitress moved us across the room where we were still bothered by the gnats. It wasnt just 1 or 2 not that it mattered. It was so many that you could see them flying all around. We asked for to go tray because I was just ready to go because we could not sit there and eat. My we paid the ticket already.Then I thought that I would asked for the manager in hopes that she would feel bad that our service was not good and try to in some way accomodate for the unpleasant enviroment. She said to me that she can only appologize and the owners do not do refunds at all unless they burn your food or something. WHAT? I still remained a lady and tried to get them to see that that is bad business and very in sanitary for this to be going on. I dont think thats right and what type of business do you run that you dont do refunds when the customer is not happy with the service or cant eat their food. The manager didnt even come out herself at first she sent another waitress that presented herself as a manager she was very rude and kept saying we called in someone to spray and there is nothing that she can do. the other waitresses heard this because they told the manager that in front of us. She said to us that they had been exterminated and that they had had this problem before. I then spoke to the real manger that said all that she can do is appologize. This is not good business. I dont beleive that they would go and eat somewhere that looks fairly clean and sit and eat with gnats flying around them while they eat. That experience was unbeleivable.
A diner from Hampton, VA
Feb 5, 2009
My wife and I stopped in for dinner and we were very impressed. The portions size are huge...we both have healthy appetites and could've shared one dinner. The alfredo sauce is homemade and may very well be the "Best" alfredo sauce I have ever had (and I have ate in Sicily and Italy). Highly recommend this restaurant...we will be back!
A diner from Hampton, VA
Jan 30, 2009
Excellent, close and they deliver when I don't want to get out and deal with traffic. Great place, eat there at least once a week.
A diner from hampton
Jan 8, 2009
I have been more than happy at Mama Rosa's The food is made to order and made not pre cooked like at most places. Always busy says alot about this place. Services is excellant even when busy Kids are treated nice!! Owner makes a point to personally great you spend time getting to know your family.Party room is always full. Beautiful room for any event. the staff is willing to help you in any way they can. I witnessed them working with customer on a rehersal dinner and they helped them make menu choices allowed them to set up room any way they felt was best and redirected when they felt it was best for customer. Planning on a graduation party and 30th anniversary party this year.
A diner from hampton, VA
Dec 3, 2008
Loved everything about this restaurant. Good for picking up just a bite or fine dining
No star rating
A diner from Hampton, VA
Oct 3, 2008
Watery pasta, dregs in the kitchen, not the best choice for "italian" food. Service is fair, better for folks seen as locals.
Value to food quality not the best.
A diner from Atlanta, GA
Jun 10, 2008
My son is looking at using this restaurant for his rehearsal dinner and I called only to be shuffled around on the phone. I actually heard the original caller say "I don't want to talk to her either" I spoke to a woman by the name of "Brenda" who said she couldn't understand what I was saying but it's funny she responded to me just fine. Brenda after placing me on hold for an unreasonalbe amount of time suggested I speak to Kathlyn Scott but she was much to busy to talk to me. No one asked to get my phone #, name or anything. I was calling to talk to them about the very bad review I saw posted on this website because my son was looking at using them. I can see now that the rating was accurate in the area of CUSTOMER NO SERVICE.....
A diner from Hampton, VA
May 22, 2008
The food was fantastic but I found a fingernail in my food and the manager Kathy didn't offer a single apology or refund. She said that the owner has never given a refund, never has, never will. She was very argumentative on the phone and offered the worst customer service I've ever experienced. It's a shame because the food is fantastic but I will never eat there again and encourage people not to support business's who don't seem to care what you find in their food.
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