We go there as often as we can and absolutely love the food and the people there.
It is a friendly and relaxed place, not stuffy, so maybe that is what bothered the person that gave it a negative rating.
They hand carve the meat and cook it to perfection. Their house salad dressing is just awesome and the service is very friendly.
We have tried a lot of places, include Ruths Steak House, Lone Star etc. But we find the autmosphere and the food to be the best at Kirklands. Also if you like green chili burritos, you will absolutely love the one at kirklands.
Sheri