Roanoke Restaurant Guide

My husband and I have been eating at K&W since it came to the Roanoke area. We now avoid eating at the one on Hershberger Road because of the serving staff. They (one girl in particular) come across as very loud and definitely not taking her job seriously. They seem to have inside jokes among them. Sometimes they appear to even be arguing. Very unprofessional!!! They need to tone it down a little. It's very annoying to the customers. Because of this we now go to the Salem or Tanglewood location. My daughter completely avoids the Hershberger location altogether because of her experience with the manager. There is definitely room for improvement. We keep trying it occasionally, but there is no improvement. We prefer this location because it is closer to our home, but will drive further because of their problems. Disappointing.

My friends and I visited at 730pm recently on a Sunday evening. A tour bus had just unloaded before we arrived and the line was long. My first thought was, " It's going to take FOREVER to get through." How WRONG I was. The line moved swiftly and efficiently. The staff was polite and attentive. The food quality was very good regarding appearance and flavor. Definitely much better than what generally comes to mind when the word "cafeteria" is mentioned. The dining area was clean and the servers kept our iced tea filled. I would give the bathrooms a "B" for cleanliness. There is a conspicuous sign that asks patrons to alert staff if the restrooms need attention. Our dining experience was very good and we will definitely be back. Wish we had one of these cafeterias in our hometown. Thank you for the great food and the hospitality.