A diner from Kenosha, WI
Jan 5, 2010
This was our second visit to Gianni's. We came back for the exceptional thin crust Sicilian pizza. We planned on lunch but had to change those plans as Gianni's no longer serves lunch. With hours cut back from 4:00pm. to 10:00pm, both my wife and I wondered whether business was off. The pizza couldn't be faulted. as a true thin crust it was expertly baked with crispy edges and chewy middle sections. At $16.95 it isn't the least pricey pizza one can get out in Kenosha but it is arguably among the best. My complaint though, and it will keep me from coming back, was we ordered 2 diet cokes at an unspecified price. Both glasses were filled to the top with ice leaving perhap 2 gulps of soda in a glass. When our waitress returned to the table she asked if we'd like a refill. We said of course. She came with fresh glasses just like the first, filled to the very top with ice and removed the empties. As I had an unimpeded view of the bar I saw that she cracked open a 12oz. can and filled both glasses from 1 can. Finally when the pizza arrived she asked once again if she could get us another drink. Under the false impression that we were getting a free refill situation I said yes. Once again the fresh glasses were filled with fresh ice to the top and each getting a half can. With the old glasses again dutifully removed, we finished up, was given a box for the rest of the pizza and was presented our bill which broke down to 16.95 for the pizza (expected) and $11 for 6 sodas. Now I'm well aware the fault was mine that I didn't ask but when you go about things in which there is a glassfull of ice and I mean full of ice displacing any room for liquid you go on an assumption that you're getting a refill situation. Refills are common in restaurants these days so there was something of a subterfuge to the way we were served. My wife made mention of the soda situation when we paid the check and our waitress sheepishly said " oh yes each drink is billed seperately." If it had been my restaurant I wouldn't have let 2 cans of soda become a point of my losing a return customer. I mean 2 cans of soda can be had for what, less than a dollar? The place was empty for a reason.
