Diner reviews of Big Mama's & Papa's Pizzeria
A diner from North Hollywood
Jul 28, 2010
HORRIBLE delivery service. We ordered from them last night through grub hub.com after waiting 20min past the estimated delivery time wee called grub hub. The called the restaurant and were informed our order would be only 10 more min, making our new wait time 1 and a half hours. After waiting an additional 20 min with no food and no call we called back grub hub and explained it was not okay to have to wait until 10 pm on a work night to get our food it had now been 2 hours! Grub hub agreed and called Mamas and Paps who informed them they would NOT refund our money! Grub hub then sent us couons instead for another restaurant and are looking into the actions of this company, this was the second time and from what I have read online this happens ALOT! The delivery driver even tried to call us downstairs to get our food saying the gate code wasn't working, what he didn't realize is we were in the unit right above the street and could see him sitting in his car, we watched him drive up and neve get out..so to add insult to injury we were lied to! STAY AWAY!!!!!!
A diner from North Hollywood, CA
Jan 25, 2010
Hey, I really like this place. I don't know what all the reviews above are so negative. I never had a problem with my order, food was great and the people there are friendly. I order at least 3 times a week from this establishment
A diner from Studio City, CA
Jan 2, 2010
Love to explore the many pizza places in the area....This one not so much. Real average pie, the owner(?) or mgr was a jerk. Never go back.
A diner from Valley Village, CA
Aug 25, 2009
THE CUSTOMER ISN'T ALWAYS RIGHT. I walked to this shoddy establishment with my cousin because it was close to his house and I had been there before. The pizza was good, it's a shame this time made me never want to go back. The "girl" behind the counter could not make eye contact with me when I requested a side of oregano with my slice, obviously I knew it wasn't on the tables and had to ask for it. "She" sold us the slices and when "she" brought them to the table, I said, "hey, can I still get that side of oregano?" "She" said she couldn't because the owner was there. *Note* if you are afraid of your boss, maybe you should work somewhere where you aren't. I asked to talk to somebody about me not being able to enjoy my slice without proper ingredients. The owner, a man who was physically not well, said that I should just eat my slice. GREAT CUSTOMER SERVICE. I asked for my money back and he said, "Why did you come here then?" Thinking in my head, FOR A SLICE OF PIZZA. He could have at least pretended to be from the East Coast, I may have respected his business decision more.
A diner from North Hollywood, CA
Jan 26, 2009
Good pizza. Good in house service. Horrible delivery service. The man cheated our nine year old out of money so that he could double his tip. When we complained, they did nothing. Guess it was the owner - that would explain his cantankerous attitude every single time he delivered to us -- and how he got away with it.
No star rating
A diner from North Hollywood
Jul 26, 2008
Pizza is amazing but the delivery service sucks! They often get orders wrong and do little to correct the problem.
A diner from North Hollywood, CA
Jan 15, 2008
New to the area. Best Pizza so far. I will be back! :)
A diner from North Hollywood, CA
Jan 9, 2008
My husband and I are new to this area, having moved here from the Sacramento Area. Not having ordered pizza here before, we decided to give Big Mama's a try. We were very impressed with both the value and taste of this pizza! The service was both fast and friendly, as well. I think we've found our pizza place...
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