A diner from Houston, TX
Dec 1, 2007
I used to like Biba's until my last couple experiences there. They would frequently get my order wrong, but the food was decent and it's close to my office. What happened recently was so bad I will not be back again.
While waiting for food to go, a staff member began to complain about one of her customers very loudly. She went so far as to call her customer an "a$$" because he was in a hurry and was frustrated that his food was taking so long. Then the staff and kitchen were yelling "shut up" and "shut your mouth" to each other back and forth. I felt very uncomfortable. Having been a waitress, I understand being frustrated with customers, but expressing those feelings in front of other customers is a big "no-no". Come on!
I normally call my orders in and pick them up, so this was the first time I'd ever sat in the restaurant and waited. Since I had time to scrutinize the place, I realized that it's quite dirty. The walls and floors are dirty and the kitchen looked filthy. Yuck! After waiting nearly 20 minutes for a gyro to go, I stood up and approached the counter, realizing that an order that had been sitting off to the side of the grill for nearly 15 minutes already was mine! Nobody had bothered to notice or take responsibility for order, or see if it was what I was waiting there for.
Needless to say, by the time I got to eat the food, the sauce was warm, the meat was cold and the bread (which was going stale) was hard. This place needs to take more pride in what it's doing! It's such a shame. I don't recommend it.
While waiting for food to go, a staff member began to complain about one of her customers very loudly. She went so far as to call her customer an "a$$" because he was in a hurry and was frustrated that his food was taking so long. Then the staff and kitchen were yelling "shut up" and "shut your mouth" to each other back and forth. I felt very uncomfortable. Having been a waitress, I understand being frustrated with customers, but expressing those feelings in front of other customers is a big "no-no". Come on!
I normally call my orders in and pick them up, so this was the first time I'd ever sat in the restaurant and waited. Since I had time to scrutinize the place, I realized that it's quite dirty. The walls and floors are dirty and the kitchen looked filthy. Yuck! After waiting nearly 20 minutes for a gyro to go, I stood up and approached the counter, realizing that an order that had been sitting off to the side of the grill for nearly 15 minutes already was mine! Nobody had bothered to notice or take responsibility for order, or see if it was what I was waiting there for.
Needless to say, by the time I got to eat the food, the sauce was warm, the meat was cold and the bread (which was going stale) was hard. This place needs to take more pride in what it's doing! It's such a shame. I don't recommend it.
