A diner from Mandeville, LA
Nov 4, 2007
On November 3, 2007 my son and I decided to go to Baskin Robbins at 4350 Highway 22 #G Mandeville, La 70470 and have
Ice cream after lunch. We come to this Baskin Robbins once to twice a week because it is his favorite. I get Oreo Mocha in a nut covered chocolate cone and he gets the Creole Cream Cheese in a Sprinkle cone. Within one minute after we get our cones his kid’s scoop of ice cream falls off on to the floor. I ask Patrick, the only worker here, if he could pleas put another kids scoop on his cone (the cone was fine). He said "NO." I said, "excuse me what did you say?" He said, "I said NO." I said "are you serious or joking?" He said, "this happens at least four to five times a day and my manager Cheryl doesn't allow me to replace accidents, you have to buy another scoop." I did not want my son to go without of his afternoon snack since I have mine; therefore I reach into my purse and get out two dollars. He then tries to overcharge me for a kids scoop. I then correct him and ask for the managers phone number. I paid cash and did not receive receipts for any of the items (I would estimate I spent between eight to nine dollars for ice cream on this day). I have called Cheryl twice at phone number 985-xxx-xxxx and left messages and I have talked to this manager as of November 4, 2007 at 7 am.
I assume the customer is not always right at Baskin Robbins.
Ice cream after lunch. We come to this Baskin Robbins once to twice a week because it is his favorite. I get Oreo Mocha in a nut covered chocolate cone and he gets the Creole Cream Cheese in a Sprinkle cone. Within one minute after we get our cones his kid’s scoop of ice cream falls off on to the floor. I ask Patrick, the only worker here, if he could pleas put another kids scoop on his cone (the cone was fine). He said "NO." I said, "excuse me what did you say?" He said, "I said NO." I said "are you serious or joking?" He said, "this happens at least four to five times a day and my manager Cheryl doesn't allow me to replace accidents, you have to buy another scoop." I did not want my son to go without of his afternoon snack since I have mine; therefore I reach into my purse and get out two dollars. He then tries to overcharge me for a kids scoop. I then correct him and ask for the managers phone number. I paid cash and did not receive receipts for any of the items (I would estimate I spent between eight to nine dollars for ice cream on this day). I have called Cheryl twice at phone number 985-xxx-xxxx and left messages and I have talked to this manager as of November 4, 2007 at 7 am.
I assume the customer is not always right at Baskin Robbins.
