A diner from Mesquite, TX
Feb 15, 2012
Never again. The service is rude to non-existent. The atmosphere is comparable to a greasy spoon. I can't even comment on the food. Save your money and go somewhere that cares.
Cuisine
Villas Grill
Brazilian · Irving, TX
Brazilian
Portuguese
Steak House
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- Address
-
137 S Main St
Irving, TX 75060
Get directions → - Phone
- (972) 259-2939
- Hours
- Not listed. Call to confirm before you go. Know the hours? Update this listing
- Menu
- No menu on file. Add a menu
- Website
- villasgrill.com
Map loads on tap/scroll
137 S Main St, Irving · 32.813035, -96.946581
Closed or moved? Report it and we’ll update the listing.
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About Villas Grill
Welcome to Villa's Grill & Catering! We specialize in delicious and reasonably priced cuisine, including our house specialties and other customer favorites. Our cuisine entrees are served in a relaxed and welcoming setting that you and your friends and family are sure to enjoy. Whether you are in the mood to indulge in something new or just want to enjoy some old favorites, we promise that our inventive menu and attentive service will leave you truly satisfied. No matter what your occasion calls for or your appetite demands, the friendly staff at Villa's Grill promise to make your next dining experience a pleasant one.
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Diner reviews of Villas Grill
2.6
5 rated reviews
A diner from Campbell, TX
Feb 15, 2012
I made the mistake of reading the good recent reviews instead of the bad ones. Then, I compounded that mistake by making a reservation for Valentine's Day / My Anniversary.
The website reservation form has misspellings and is missing the box for answering how many people are in the party on my browser. At the end it asks for email and/or phone (I gave both) for them to be able to contact me for confirmation. I never heard from them. Therefore, I spent 4 days calling during their normal business hours trying to confirm my reservation. Sometimes the answering machine picked up - I left messages. Most of the time it just rang with no answer.
Eventually someone answered. He was nice, engaging and very helpful. I was surprised he treated me a bit rudely when he looked up and confirmed my reservation and time, but it was a "Duh, of course you have a reservation at that time." kind of rude so I didn't worry.
The night of was chaos (of course) I prepped for double the drive time and it still wasn't enough. Therefore, when we were caught behind yet another car accident, I called and let them know we were running late. I spoke to the same gentleman and he was very understanding and told me not to worry. He did not need to move my reservation, not to rush myself into my own car accident, etc. Considerably more understanding than I expected. We were relieved.
We arrived 10 minutes after the reservation time. It took about 5 minutes to find the person (and get past the crowd) with the reservation book. Because it was so cramped, I stayed at the front near the entrance.
My husband dealt with someone that was rude and dismissive. He was informed that they had given our reservation away and we could wait "like all the other walk ins" for 1-2 hours for a table.
Extremely upset, my husband returned to tell me the news. As what little I was able to see of the dining area looked like a back alley burger shop, I decided to call other Brazilian Grills and see if we could salvage the evening.
The first place I called was part of a Denton chain we had visited before. They took my reservation for 1hr later. We arrived in Frisco 1/2hr later and were seated promptly. It had 16 meat choices, 2 sides to the salad bar, a hot bar with 6 choices, and 2 main waiters for our table as well as the gauchos. The hostess and managers also kept track of the tables and helped direct the waiters to where they were needed.
Best of all, it was only $3 more per person than Villas, who never has to worry about us darkening their doorstep again. In fact, I can guarantee, no one I know will be visiting them either.
The website reservation form has misspellings and is missing the box for answering how many people are in the party on my browser. At the end it asks for email and/or phone (I gave both) for them to be able to contact me for confirmation. I never heard from them. Therefore, I spent 4 days calling during their normal business hours trying to confirm my reservation. Sometimes the answering machine picked up - I left messages. Most of the time it just rang with no answer.
Eventually someone answered. He was nice, engaging and very helpful. I was surprised he treated me a bit rudely when he looked up and confirmed my reservation and time, but it was a "Duh, of course you have a reservation at that time." kind of rude so I didn't worry.
The night of was chaos (of course) I prepped for double the drive time and it still wasn't enough. Therefore, when we were caught behind yet another car accident, I called and let them know we were running late. I spoke to the same gentleman and he was very understanding and told me not to worry. He did not need to move my reservation, not to rush myself into my own car accident, etc. Considerably more understanding than I expected. We were relieved.
We arrived 10 minutes after the reservation time. It took about 5 minutes to find the person (and get past the crowd) with the reservation book. Because it was so cramped, I stayed at the front near the entrance.
My husband dealt with someone that was rude and dismissive. He was informed that they had given our reservation away and we could wait "like all the other walk ins" for 1-2 hours for a table.
Extremely upset, my husband returned to tell me the news. As what little I was able to see of the dining area looked like a back alley burger shop, I decided to call other Brazilian Grills and see if we could salvage the evening.
The first place I called was part of a Denton chain we had visited before. They took my reservation for 1hr later. We arrived in Frisco 1/2hr later and were seated promptly. It had 16 meat choices, 2 sides to the salad bar, a hot bar with 6 choices, and 2 main waiters for our table as well as the gauchos. The hostess and managers also kept track of the tables and helped direct the waiters to where they were needed.
Best of all, it was only $3 more per person than Villas, who never has to worry about us darkening their doorstep again. In fact, I can guarantee, no one I know will be visiting them either.
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A diner from Irving, TX
Apr 16, 2010
this was my very first time of going there. i have driven by that little restaurant many times then one day I went in and absolutly loved it! I'm not brazilian but I really loved the food and the service was friendly and great! i have taken my friends there and family many many times.. i love thier food!!
A diner from Irving, TX
Jan 9, 2010
If you like the Brazilian churrascaria concept, this is one of the best values around! The food is great, meats are plentiful, tender and tasty, the salad bar is smaller than competitors, but clean and fresh. The best part is the price, roughly 1/2-1/3 the price of the others, plus you can bring your own wine or beer if you wish (though their fresh juices are incredible!) for even more savings! All in all, great food, friendly service and unbeatable value.
A diner from carrollton tx
Jul 24, 2009
Not by a long shot. Good Portuguese food? Sorry, not even close.
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