A diner from San Francisco
Jun 4, 2013
I have been taking guests on a regular basis for
the Sunday brunch, dinners, and a very special guest to the Mother's Day buffet. Generally, I have been pleased, and in particular, we have loved the clam chowder. A friend sometimes gets a quart to go.
I have an associate who was just in SF briefly and
needed to catch a flight, so we couldn't manage
to get there for dinner tonight (6/4/13), but we
thought we'd go by and try to get a chowder to go.
The staff at the front desk was curt, condescending, and a reprehensible representative
of the establishment. I was appalled. Instead of
even attempting to check with the kitchen staff
to see if our request could be accommodated, the two women snidely suggested that we go across the
street and get some from Nick's. Then one of them
(who was especially offensive) informed me that
the clam chowder is NOT EVEN ON THEIR REGULAR
MENU, so I couldn't get any anyway (it is on the
daily menu). We were just abruptly dismissed as an intrusion of their time (apparently standing behind the counter chatting at 3:00 in
the afternoon, waiting on no one). I have also
been taking guests for years to Castognola's on
the wharf and to the House of Prime Rib. Neither
establishment has ever remotely employed staff
that behaved so rudely and crudely toward me and
my guests, and I will simply recommend these
alternatives from now on. Sadly, they have lost
more than one or two customers as a consequence
of their very poorly trained staff.
the Sunday brunch, dinners, and a very special guest to the Mother's Day buffet. Generally, I have been pleased, and in particular, we have loved the clam chowder. A friend sometimes gets a quart to go.
I have an associate who was just in SF briefly and
needed to catch a flight, so we couldn't manage
to get there for dinner tonight (6/4/13), but we
thought we'd go by and try to get a chowder to go.
The staff at the front desk was curt, condescending, and a reprehensible representative
of the establishment. I was appalled. Instead of
even attempting to check with the kitchen staff
to see if our request could be accommodated, the two women snidely suggested that we go across the
street and get some from Nick's. Then one of them
(who was especially offensive) informed me that
the clam chowder is NOT EVEN ON THEIR REGULAR
MENU, so I couldn't get any anyway (it is on the
daily menu). We were just abruptly dismissed as an intrusion of their time (apparently standing behind the counter chatting at 3:00 in
the afternoon, waiting on no one). I have also
been taking guests for years to Castognola's on
the wharf and to the House of Prime Rib. Neither
establishment has ever remotely employed staff
that behaved so rudely and crudely toward me and
my guests, and I will simply recommend these
alternatives from now on. Sadly, they have lost
more than one or two customers as a consequence
of their very poorly trained staff.
