Taco Bell

As of today this is the last time I will ever go to taco bell/kfc in PA. Every single time I've ever been there the service has been horrible. Today I placed my order at 5:53 and didn't receive my food until 6:36! I went up to the counter and they told me they had misplaced my ticket. If that kind of wait was unusual it would be ok, but as I was waiting patiently there I watched 3 other groups of customers wait and complain about not getting their food for over 20 minutes. I've only tried the drive through once, and I waited 10 minutes at the intercom for somebody to even acknowledge I was there; I never was. I watched the person ahead of me physically bang on the drive through window to get somebody's attention. I ended up just driving away without ever having talked to one of the employees. 2 years ago a car bumped into the building and left a huge hole in one of the columns, and it's STILL THERE! They just put a garbage can in front of it to try and cover it up. The employees look like they are about to kill themselves constantly. The place is filthy. It is the worst fast food place in Port Angeles, and I can't imagine worse service.

Taco Bell is usually the only fast food place I will eat at, as I travel around the US.
I live in Port Angeles, WA. I have tried the Taco Bell here about 5 or 6 times in the 6 years I've lived here. The last time was 2 years ago. EVERY time I have eaten here, we waited more than 15 minutes for our food, even when going through the drive through.
One time, my husband went in on his way to an appointment. He ordered 2 tacos...and a drink. He specifically told them he was in a hurry. The employees and manager were having a meeting. As he waited the disappointing usual 15-20 minutes for his food, he overheard the manager ask the employees about any concerns they had. My husband piped in about the long customer waits.
I finally talked him in to giving it another try. We went in last Saturday (July 18th, 2009) We saw two employees smoking and on their cell phones in the parking lot. When we walked to the counter, no one was there to greet us, and the racks were filthy and greasy. We waited for a while, then turned and walked out.
Port Angeles is a nice town, and generally known for excellent service. And I've never experienced any problems at any other Taco Bell restaurant, just this one. Get it together guys!