Diner reviews of Ruchi India
A diner from Jackson, MS
Nov 11, 2010
Well, we tried the new location of Ruchi for the 2nd time today, thinking that our first bad experience was just a fluke. After waiting an hour without our entrees or appetizers and no soup/salad because they were out, the entrees arrived, and one of them was wrong. We mentioned the appetizer was missing. After we were half-way finished with out meal, the wrong appetizer showed up. We sent it back and said to cancel our appetizer order since we were well into our entrees. When we had nearly finished our meal however, they brought out our samosa appetizer (literally half frozen) and a dessert. I had assumed these were complimentary "we're sorry" offerings, however they charged us for them and left us waiting 30 minutes before anyone came to get our payment.
And to top it off, we had a coupon for 40% off that Ruchi has been handing out lately. They charged us an automatic 18% gratuity for wrong orders and a wait that amounted to over 2 hours we were there. The coupon didn't say gratuity was included; when I inquired I was explained "this is our unwritten policy for coupons." Unfortunately, we still have a $50 gift certificate for Ruchi which we are going to give away because we swore tonight we will never return. If you're looking for really great Indian food in Jackson, go to Spice Avenue. The food and the service are both much better there!!
A diner from Hattiesburg, MS
Aug 16, 2010
Mississippi needs more variety in their dining, and Ruchi provides a great option. We don't live in Jackson, but ate at their old location several times and their new location is even better!
The food was very authentic (as good as the food I have gotten from Indian restaurants overseas), and on Sunday afternoon the crowd was probably over 50% Asian Indian, letting you know they feel the food is authentic as well.
Perhaps some of the other reviewers weren't used to this multi-cultural experience, but I appreciate the differences between the service at Ruchi and the "rushed" feel of so many chain restaurants. I make eating at Ruchi a priority when I'm in Jackson around mealtime.
A diner from Flowood, MS
May 27, 2010
I have been to Ruchi several times, and enjoy it very much. We just tried out the new location and it seems that they have some new staff, but the service was good. I must say I enjoy the lunch buffet because it is often a bit cheaper. But my wife and I like to go there on "date night" sometimes too. Overall I would give it 4 stars. Try it out if your looking for something different - it is Indian ;-)...
A diner from Madison, MS
Nov 8, 2009
I took my family of four to this restaurant for lunch. My children consist of a 3-year-old and a 4-month-old. The restaurant tried to charge us for four buffets. When I pointed out that one of our party was an infant, instead of apologizing, the waiter questioned if I was sure she did not eat anything. I said yes, especially since she does not yet eat solid food and was asleep in her infant carrier the entire time!
My 3-year-old did not eat anything either except for a pb&J sandwich we had brought with us for him (since we knew he's a picky eater). I did, however, give him one or two bites off of my plate, so I didn't make an issue of their charging for him.
But then, after removing the charge for my 4-month-old daughter, the waiter said he forgot to charge for two of our drinks, so he added that to the bill. Not once did he apologize.
I rarely complain, my family eats out often, and I am usually generous with tipping. But this restaurant is no longer on our list of restaurants to patronize.
A diner from Jackson ms
Jun 11, 2009
I just got food catered from this restaurant. As the food was good, the service was very poor! They forgot to bring many things essential to the party. We had ALOT of food leftover from the party. Without asking my family if we wanted the leftover food--they took ALL of it with them to serve at their buffet the next day. And they had the audacity to blame us for not speaking up..i mean we werent busy with our guests from out of town or
anything! Anyways my advice to anyone who gets food catered from here..please be cautious and get everything in writing!
A diner from Jackson, MS
Aug 27, 2008
Great Authentic Indian food, wide variety of vaegtarian. I am from India. Nice to have you in Jackson.
A diner from Jackson, MS
Jun 23, 2008
Great Indian Food
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