Last evening, Sept. 11, My family arrived at the Red Lobster in Heath Oh. at a little past 6:30. We had to wait maybe 15 to 20 minutes for a table which was acceptable. After we ordered our food we probably had to wait at least 30-45 minutes or more after we had FINISHED our salads. The waitress (Candy) came by occasionally asking if we needed anything and said it should just be a few minutes. She did an exceptional job!! After waiting for a meal that took WAY too long, my baked potato didn't even seem to be fully cooked. It was hard in spots and the butter on top of it was like a brick. It was either frozen or just rock hard. My coconut shrimp was excellent but we were so rushed to get the children home after almost 2 hours in the restaurant that some of us brought most of our food home. I left the undercooked potato! I don't know if there was an explaination for this dinner but there was nobody coming around asking if everything was okay. When you have a meal ticket that costs close to $50.00 and another one of about the same cost I would like to think it would be better. Red Lobster has always been one of my favorite places to eat but I'm beginning to wonder if I need to find a different place.