A diner from Calgary
Aug 12, 2011
I rarely critique a restaurant for a poor server ( I waited tables years ago and have a lot of tolerance for the struggles servers face). I am, however, going to comment on an experience at Primavera in Salmon Arm in the hopes that our server ( who seemed to be the owner) actually reads this. A basic rule of serving- When you ask your customer how they are tonight and they say "great" and then they ask how you are doing, it is not good business to reply by saying " I will be better once tonight is over." Not a greeting people want. Also, it is bad practice to proceed to forget what one of the entrees ordered was and come back 10 minutes later to ask it to be repeated showing no tone of apology ( there were only two other tables in the whole restaurant with customers at them and they both were close to finishing their meals). Food came late as a result, and it was served without a smile. There was also something ironic about asking someone who came into this virtually empty restaurant if they had a reservation. Yes, you were going on holiday the next day and I guess, since it seemed you were the owner, you could serve the tables any way you wanted... but frankly you maybe should fire yourself since if you were hiring people with the same tone, it would be bad business practice. The food was pretty good Italian- a little expensive but maybe we were just biased because of the tone we received. I would like to pass along a compliment to the cook.
