A diner from Metairie/Kenner, LA
Feb 26, 2010
MY LETTER TO THE JAEGERS WEBSITE:
I can not believe what happened tonight at your restaraunt. We had ordered a dozen Charbroiled Oysters, with our dinner. When eating them I discovered that they were jellied in the middle of them, I ate 3 and I had my husband try one to see if he thought they were cooked through, and they were not. We asked the waitress to take them back and she said she would get a fresh batch for us, we told her not to worry about it, cause my stomache was turned. When we were done eating, she said the Manager said he was charging us for a half of a dozen, I told her where is he, because first of all, if something has to go back into the kitchen, the Manager should have come out. So we told her that we were going to deduct the 8.95 from the bill, she then told us that the manager said he was going to call the cops. So we asked for him again, after 10 minutes waiting on him, he came to the table with the attitude that we thought he was going to have, telling us that I ate 6 of them. Which truly, I did not. And he said that if we did not pay the 8.95, that he would have to call the cops, so we told him to call them. After waiting a while, my husband decided to call for him, and to our suprise, he had not called the 911 operator said. The cop came, and your Manager told the cop that this was your policy. And he would call them back to arrest us if we did not pay the entire bill. It is not the money, it is the Principal of this matter that really upsets us all. We paid this bill to avoid going to jail. But as a now PAST loyal now bitter customer for years, I am astounded at the level of Management and Customer service that you are allowing to happen over 8.95 .
Good Luck with your future profits and hope that it is really worth making Customers this unhappy. Whats right is right and whats wrong is truly wrong.
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He had your entire staff watch us as if we were going to skip out on the bill, lol, now that was funny!
I can not believe what happened tonight at your restaraunt. We had ordered a dozen Charbroiled Oysters, with our dinner. When eating them I discovered that they were jellied in the middle of them, I ate 3 and I had my husband try one to see if he thought they were cooked through, and they were not. We asked the waitress to take them back and she said she would get a fresh batch for us, we told her not to worry about it, cause my stomache was turned. When we were done eating, she said the Manager said he was charging us for a half of a dozen, I told her where is he, because first of all, if something has to go back into the kitchen, the Manager should have come out. So we told her that we were going to deduct the 8.95 from the bill, she then told us that the manager said he was going to call the cops. So we asked for him again, after 10 minutes waiting on him, he came to the table with the attitude that we thought he was going to have, telling us that I ate 6 of them. Which truly, I did not. And he said that if we did not pay the 8.95, that he would have to call the cops, so we told him to call them. After waiting a while, my husband decided to call for him, and to our suprise, he had not called the 911 operator said. The cop came, and your Manager told the cop that this was your policy. And he would call them back to arrest us if we did not pay the entire bill. It is not the money, it is the Principal of this matter that really upsets us all. We paid this bill to avoid going to jail. But as a now PAST loyal now bitter customer for years, I am astounded at the level of Management and Customer service that you are allowing to happen over 8.95 .
Good Luck with your future profits and hope that it is really worth making Customers this unhappy. Whats right is right and whats wrong is truly wrong.
... See More
He had your entire staff watch us as if we were going to skip out on the bill, lol, now that was funny!
