A diner from Spring Hill, TN
Dec 30, 2008
My wife and I visited this restaurant today as part of a trip down memory lane. I lived in Hopkinsville/Ft. Campbell, KY for almost 5 years while in the military. Jade Palace used to be our favorite place to eat, but now it's under new ownership and they are extremely rude. After taking one bite of their food, my wife and I told the waitress we were very unsatisfied and wanted to leave. After leaving and getting into our car, the same waitress flagged us down and told me we need to talk to her manager. I agreed, and the manager told me that she "ain't gonna pay for somebody else's dinner again." I then asked to speak to the owner. He was very rude, spoke very little English, and asked me to sit at a private booth with him. After doing so, he asked what was wrong with the food. I told him the Lo Mein tasted like chicken noodle soup, and the sweet and sour chicken was very old. He went to the buffet, picked out four pieces of chicken, sat back down and ate them in front of me, spitting out chunks as he was insisting it was very good. He refused to let me leave without paying the full price of the buffet, keeping in mind my wife and I had a combined two bites. He finally said, translated by a waitress to me, "He will pay for one buffet and one drink!". I paid the amount asked, and told them I would be submitting this to the BBB (which has been done now), as well as other consumer-oriented sites. I still have the original receipt, and would love to get it refunded. I am absolutely willing to do what it takes to ensure this behavior is stopped.
