I don't know what upset the diner who wrote that awful review but I will say that as a long term patron of this establishment, it is completely different from my experience.
Hot Wok is one of my favorite Chinese restaurants. The food is always fresh, they use a minimum of oil, the staff is always pleasant and the facility is clean.
It is a family-owned restaurant and the dishes are nicely done. Among our favorites is are the shrimp with shallot chips, the Mongolian lamb, the dumplings, but there are many others which we order regularly.
We have been frequenting this restaurant since it opened and have never had a bad experience or a bad meal.
Hot Wok is not fancy but neither is it your typical Chinese place. The food is well above average and with a nice creative touch.
For casual dining we recommend it.