Home Town Buffet

The worst Buffet Restaurant I even had tried in recently. Especially the old lady manager handling customer compains. She may need to have more management training on how to treat her customer since she did not know that custome is always right. I had read the previous review, and totally agreed with these reviews with my ratings set at about overall dining experience of less than 2 stars or should be only 1 star.

Tonight, my family went to Milpitas Home Town Buffet with a copy of cupon of by one get one free to test out how this restaurant would treat us.
It is totally disapointed that the management could not let us use it instead she insisted that it has to be have the name printed even there are no indication of that on the cupon.
Few months ago, when Boston Market have the $1.00 cupon, they let anyone copy it and use without any question. But it is not the same at this Milpitas Home Town Buffet Restaurant. How disapoint is it !
Finally we have to show her with the print out with my name on it in order for her to get this offer of by one get one free.
During the dinner, we discover the whole restaurant is only half sitted and the floor was very dirty with lot of drop foods, weet floor with soft drink cups drop on floor. Icescream drop on the Icescream dispenser. It it totally really unhealthy condition for a restaurant.
I tried to use my iPhone 32G 3Gs to take a picture on this manager, but was stopped by her. I told her there are no sign to say picture taking not allow. But she insisted not allow me to take any picture inside her restaurant.
How a manager in this Milpita Home Town Restaurant.
It is the worst restaurant I even seen and I strongly suggest others to post their comments on their experiences.

Today, we had experience the most humiliating event in our lives. First, before I begin, I would like to add that we are honest people who will never jeopardize our integrity by skipping out on payment for the buffet line for a measly $13. Every Thanksgiving our family has held the tradition to have a lunch at Hometown Buffet. We were having a great time, catching up on each other's lives, since we only see each other 2 times a year. We were there on our third hour, so my brother, being a smoker, step out for a smoke. He came in, was about to drink a ocke when the store manager, Tracey Gradel, took hold of his cup and jacket and falsely accusing him at the top of her lungs that he did not pay and if he does not show proof at that moment that she would have to kick him out. Now everyone in the restaurant was doing the same thing we were doing, minding there own business and chatting with one another until she publicly humiliated our family by harassing and falsely accusing us. Since we were not able to find the receipt of that payment at that time, we asked her to check the register and she also added that they can check the camera to see if payment was done. She came back and said that it was not worth "it to do that for us" and that if we do not show proof of payment because of her laziness to investigate (I'm pretty sure that is included with job title) then they would have to kick us out. Frantically, we were looking for the receipt, we finally found it at the bottom of my sister-in-laws purse. We showed proof, yet there was no remorse for the false accusation she claimed. She was yelling at the top of her voice, and we do have eye witness of what she did. I really do need a reply back from higher management. I don't feel any conflict was resolved justly. I do think she needs to be reprimanded with her actions and undergo extensive "management" training. In addition I do feel we need to be compensated for the event that was lost this Thanksgiving day. There is a right way to approach customers that will not involve public humiliation and harassment. Webster dictionary defines harassment as "to create an unpleasant or hostile situation for especially by uninvited and unwelcome verbal or physical conduct 2: to worry and impede by repeated raids.

Frankly she did all this and quite more. All I'm asking is for a simple and just resolution to your customers.