A diner from Tacoma, WA
Nov 1, 2009
My friend and LOVE a good Mongolian grill. We eat at one at least once a month. We will never eat here again though. The service was fine at first, Our waitress was kind and accommodating. The food was only so-so. We've had WAY better grill at other places for cheaper though. The selection of food available to grill was a bit dismal, no tofu even! We each ordered a drink from the bar, Bahama Mama's to be specific and they were pretty horrible (and cost $9.50 each).
The REAL issues started after we paid our bill and were sitting talking getting ready to leave. I saw a HUGE rat (it was bigger than my shoe not including the tail) run by our table!! I told my friend it was time to go, NOW!! and she asked what was wrong, I told her I saw a rat and so we got up to leave and we both saw it again! I screamed and shouted that someone who works there needed to come out now (it was about 10:15 pm, everyone was in the back or the bar). Someone came out and asked what was wrong and we told them. They said they know about the rats and there's nothing they can do about them.
Then the bartender came out and was VERY hostile towards us because we were upset and we saw another rat (different color than the first one). The bartender lady kept saying that the health department knows about the rats and that they are her pets. When we said that it's not OK with us for there to be rats where we eat she said, "well, maybe I was playing with the rats before I made your drinks". She also accused us of being too drunk to know what we saw and that she, "made our drinks and knows how strong they were".
At one point, our waitress offered us $5 as an apology for the rats, but we denied it stating they were insulting us. While we know that rats happen sometimes (my friend has worked in the restaurant industry for 10 years), we also know that the customer service here was severely lacking and we will not be going back ever.
The REAL issues started after we paid our bill and were sitting talking getting ready to leave. I saw a HUGE rat (it was bigger than my shoe not including the tail) run by our table!! I told my friend it was time to go, NOW!! and she asked what was wrong, I told her I saw a rat and so we got up to leave and we both saw it again! I screamed and shouted that someone who works there needed to come out now (it was about 10:15 pm, everyone was in the back or the bar). Someone came out and asked what was wrong and we told them. They said they know about the rats and there's nothing they can do about them.
Then the bartender came out and was VERY hostile towards us because we were upset and we saw another rat (different color than the first one). The bartender lady kept saying that the health department knows about the rats and that they are her pets. When we said that it's not OK with us for there to be rats where we eat she said, "well, maybe I was playing with the rats before I made your drinks". She also accused us of being too drunk to know what we saw and that she, "made our drinks and knows how strong they were".
At one point, our waitress offered us $5 as an apology for the rats, but we denied it stating they were insulting us. While we know that rats happen sometimes (my friend has worked in the restaurant industry for 10 years), we also know that the customer service here was severely lacking and we will not be going back ever.
