Diner reviews of Embers
ActiveDiner diner
Apr 26, 2011
After having steaks at the Embers 5 times, all being excellent, tender, none fatty, we took our family there for Easter dinner Saturday night.
Out of the 8 of us, 5 got NY stripe steaks, 4 of which were very tuff and had allot of fat and gristle..what a dissapointment after raving about these steaks to family and friends. Our waitress was excellent. When she expressed our complaints to the manager, she could only come out and say how sorry "she" was. I'd not be as upset if at least the management could have taken
the initiative to come to our table to find our why we were upset with the meals.
A diner from York, PA
Mar 13, 2011
I took my husband to Embers on March 2, 2011 for his birthday. This is the 1st time we were here and most likely the last. Not a good experience. We were the only customers in line, plenty of seating and yet it took a while for them to seat us. Our appetizer was chicken strips, onion rings etc, did not taste good. We had filet mignon that was very much overcooked. I asked for a baked potato and butter. She brought the butter about 15 minutes later and then the potato was cold. She was surprised that I didn't want to take it home. The salad wasn't very good and the iced tea tasted bad too. I do not have one good thing to say about the dinner but it will be a birthday meal my husband will remember, unfortunately. And I am most upset that I tipped her $12.00 for a meal that tasted this bad. My husband said we needed to tip, but from now on I'm NOT tipping for poor service and bad tasting food. I'm NOT!!
A diner from seven valleys pa
Nov 23, 2010
my husband and i went to embers one night for dinner and were delighted. my experience there for lunch today was a totally different experience. it took forever for a server to reach my table. i asked for one of their lunch specials a shrimp pasta on linguini. it took a very long time to get it. the waitress paused long enough to throw a little cheese over it and disappeared. the pasta was absolutely awful. tasteless; the sauce did nothing for it; undersalted, completely bland.i would have asked for another entree or at the very least another sauce but the waitress never reappeared. i had also asked if i could SUBSTITUTE the garlic bread for even half of a small salad instead. it turned out she charged me for the salad - another $2.99. when she came at the end i told her how bad the pasta was and would not pay for it; she said she would check with the manager. she returned saying the manager said don't charge me for it. in the meantime the manager never came out to talk with me, and the waitress plunked down a check of &5.56 for a salad i didn't want to be charged for PLUS a diet coke i'd ordered which turned out to cost a shocking $2.25. i got to leave ;ess over five dollars, hungry, and unapologized to as well as no one at the restaurant particularly caring. i will never go back. the ironic thing is i had gone there to get a gift certificate. i don't know what they did the night my husband and i ate there but they sure fooled us. by the way, i sent a note back with the waitress to give to the manager. never heard from the manager either.
A diner from York, PA
Oct 1, 2010
This stands quite possibly as my worst dining experience in York County. We were a party of 4. We ordered seafood exclusively. One member of our party ordered a trio, but cannot eat scallops due to a food allergy. The server told him they would substitute shrimp for the scallops on the trio. When the food arrived, there was only one shrimp added for the 5 scallops that were removed from the meal with no price adjustment. “jumbo” lump crab cakes served were the size of ping pong balls and without flavor. All hot vegetables were all served cold. All other food was luke warm or cold. The bread served was barely heated and tasted of cigarette smoke. A second glass of wine was ordered but never delivered to the table. In addition, the potato skins tasted of stale grease and were sopping with grease on the plate. Cheat beverage wine was served in water goblets so, as the server told me, the beverage wine could "breath". Her lack of knowledge was embarrassing, but I only smiled and remained quiet.
When we asked to see the owner, she did not come to our table for 15 minutes. When she finally came out to the table, she agreed to add 2 more shrimp to the trio. When she brought the shrimp, she showed great anger toward our table. She claimed we were nasty people with bad karma, though we had addressed both her server and herself with calm, polite speaking tones, in spite of the way we were being treated. She made repeated condescending and insulting remarks and did nothing but defend the incompetent server, who never once came to ask if the food was prepared correctly.
She did not adjust the bill, insisting that her food was “fantastic” and we were the problem. To top off this experience, one of our party used the single room bathroom where there was a mouse the size of a small cat running around the bathroom. When she came out and told the hostess who put her index finger to her lips to indicate we should keep quiet!
We paid our bill in full and prepared to depart. To my shock, the owner pursued us to the door to tell us we should invest in clothes suitable to go out to dinner, though the servers walk around wearing jeans, and other customers sat in tee shirts and shorts. Bottom line: Rude owner, incompetent servers, horribly prepared food, rodents on premises, and high prices for it all. It is clear they will not be open much longer because they don’t deserve to be. I would never recommend this place to an enemy, let alone a friend.
I am surprised Restaurant.com lists them. I surely diminishes their credibility as well.
A diner from New Freedom PA
Apr 30, 2010
The service was horrible and the food came out over cooked sent back and it still wasn't right. Would never eat here again.
A diner from York, PA
Nov 15, 2009
I had a steak dinner at the Embers today and I was very disappointed. Although the steak was good my mashed potatoes were delivered five minutes after the rest of my food was served and they were cold and soupy. I complained to the waitress who offered to exchange them for a baked potato and said she could have it for me shortly. Half way through my meal I still didn't have the potato and I ask when I would get it. She said she wasn't sure so I said forget it since I was half way through my meal. She offered to box it and I said I didn't want a boxed potato but would like an adjustment on my bill. She said she would get the manager for me who instead of facing me sent the waitress back to the table with an offer to deduct $1.49 from my bill and no apology.
Needless to say, I will never eat at the Embers again.
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