Elmer's Breakfast-Lunch-Dinner - Woodbur

We used to meet at Elmer's regularly to share a family meal. Tonight's experience will most likely put an end to that! We had to wait so long for service. They did bring us a basket of biscuits but we had no plates, napkins or tableware to use to eat the biscuits. Our food was delivered finally but before our table was really set. Then the food was flavorless, poorly
prepared and cold. The dining room was understaffed but who's to know what was going on in the kitchen. How do you mess up a grilled chicken Caesar salad?

As my husband and I walked into the restaurant, there weren't any staff to greet us. Two employees walked right past us by the entry without saying a word then just gazed at us and continued walking toward the kitchen. They were not serving food/drinks. I saw a waitress walking near us and asked her since there weren't any signs indicating if we were supposed to wait to be seated if we could seat ourselves. She said, "wait", then walked on over to a booth and took their order while we continued to wait and wait. My husband decided to get a booth and there he sat. I waited, thinking SOMEBODY was going to come and greet us and show us a table, which is the normal protocol. The restaurant was only 1/4 filled. So finally I joined my husband at the table and even doing so no one came. There must have been one waiter at least and 2 or 3 waitresses walking around. Finally, a different waitress came over and asked if we decided what we wanted. I told her no one had given us a menu and so she gave each of us one. The food came after not waiting too long and it was very good. After nearly finishing 1/2 of it, the original rude waitress comes by and never apologizes but smiles. Where was the manager? And why isn't customer service not important? I don't think we'll ever return there for awhile. Upset