I read these reviews on this site and I don't think we're talking about the same establishment. The Cotton Patch in Tyler Texas has only been in Tyler for 9 months. The company doesn't have operations outside of Texas with the exception of 1 in New Mexico.
My last visit started with a smile at the door and prompt seating. My waiter, Bruce, was busy but polite and was knowledgeable about the menu items.
My food was served hot and was very delicious. I ate a great, fresh, home cooked meal for less than $15. I eat there often and I love every item I've tried on the menu so far. The restaurant is always neat and clean. I do recommend Cotton Patch. It's not the fast paced, loud atmosphere that others have.