Diner reviews of Charlie's Hamburger Grill
A diner from mansfield, TX
Apr 5, 2010
The owner, Brent, was very rude the few times I visited Charlie's. He acted like he didn't need my business. I am still fairly new to Mansfield and he seemed to treat the locals with respect but shunned the "outsiders" such as myself. From what I can tell, Charlie's is now out of business. If this is true, I can certainly see why. The local business people in Mansfield better wake up because the big boxes are moving in and the town is growing exponentially. They need to step it up on the customer service aspect in order to compete. Many have already learned the hard way. This is evident in the fact that the small businesses are dropping off like flies in the area. If you can't provide better service than Charlie's, then good riddance.
A diner from mansfield tx
Aug 20, 2009
Burger is pretty good, fries are terrible and the service... what service? There isn't any unless you call taking your money service. I'll stop by and get a burger to go sometime but I won't take anyone in there.
A diner from Arlington, TX
Mar 29, 2009
Worst Service ever, people are so unhappy and often rude, I met the owner Brent Miles and he seemed to be out of it as if he were on somthing and a complete jerk. I have had better service at Sonic.
A diner from Arlington, TX
Mar 14, 2009
Well my husband and I come to Charlies in Mansfield off Debbie Lane all the time. Yes, the people working there are a little rude at times and I never see them smile. They never tell us thanks or to come back either. We visit Charlies or get Charlies to-go at least 3-5 times a month. When we go in their for lunch and the owner is there he always greets us and talks to us and asks how we are doing. He is a very nice gentlemen. WE always have great food when we come in there when there is a certain guy in the back cooking it. We have tried a bunch of things on the menu BUT I always get the grilled chicken w/ bacon and swiss and my husband gets either the hamburger or the grilled cajun chicken and it is always hot and fresh and very fulfilling. The fries are sometimes not as good but overall we enjoy our food and thats why we come back. The price is a little high but we dont mind paying for something that is just so good to us. If the employees are unhappy with there job then they just need to leave. In a matter of fact we are about to go pick up Charlies this evening because we perfer Charlies over Chapps.
A diner from Mansfield
Feb 25, 2009
We do like the hamburgers and I appreciate the ambiance of wanting a "hometown" feel. What I don't understand is the service. No smile, no attempt at being friendly, and nothing that says we should put a tip in the tip jar. The food is better, but the emloyees look like they are in a deep depression every time we have dined there. I've had better service at McDonalds. That tip jar would be a lot fuller if you even made an attempt to fake that you care.
A diner from Arlington, TX
Feb 22, 2009
Ever since I moved here from California I've been looking for a turkey burger to rival the ones I had in L.A. from Fat Burger and Mo Meaty Burger. Charlie's turkey burgers are the TRUTH and can hold thier own with either of the Cali burgers! The service was fine to me. I read the reviews and felt compelled to put my humble 2 cents in. I don't know what people expect from a burger joint, but the only problem I've ever had at Charlie's was a fan dropping from the ceiling one night with a loud crash. Fortunately, no one was near it and it actually made for an interesting interesting story since it's the only time I've witnessed anything like that. The bottom line is, if you are looking for a great burger at a place where the staff will let you eat in peace, yet are readily available to service your needs, Charlie's on Broad St. is worth checking out. And if you're from somewhere else and miss Fat Burger and great turkey burgers, then you need to check out Charlie's!
A. Gleaves
No star rating
A diner from Mansfield
Feb 20, 2009
The customer service sucks. I hope the owner reads this. You need to have a meeting with your employees or better yet fire them all. Hire new ones and emphasize customer service. I won't be back.
A diner from and two from Irving, TX
Jan 31, 2009
Seven of us visited the new Charlie's restaurant on Broad St. this evening. I told an employee that my husband and I were waiting on more family members to come. She told me that I could put some tables together. (I would have expected her to do that for us, but she didn't.) I asked her what she liked to eat there, and she said she didn't, because she didn't like greasy food. It was hot in the restuarant. The help had the back kitchen door open. My son and grandson visited the men's restroom and said it was dirty. The kitchen floor was not clean and there were M&M's on the floor. The aforemention employee and another employee were sitting at a booth together when we left and never said thanks or come back. We probably won't!
A diner from kennedale, TX
Nov 27, 2008
it was awful, too overpriced, and not very filling, as soon as i caught a wiff of the place i felt sick to my stomach!it smelled like old oil!im never going there again, i cant belive it was voted best burger in mansfield,
A diner from somewhere
Nov 27, 2008
awful!!!!!!!!!! that is the only word to describe it!
:(
the service, and ect. ect. ect. was horrible! :(
i would much rather go to afaras corn burgers in el paso tx!!!
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