Bill Miller Bar-B-Q - Main Office
Barbecue · San Antonio, TX
Barbecue
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Diner reviews of Bill Miller Bar-B-Q - Main Office
A diner from San Antonio, TX
Apr 1, 2016
Placing an order at your Perrin Beitel Locations in San Antonio, Texas location ,was a huge mistake better keep driving if you going threw the drive thru when your told that It will take 15 minutes to cook your food which is expected at SOME, fast food restaurants, some of them are better than others, the one off 3009 is full of high spirited, respectful employees and have better attitudes, upon coming up to the drive thru the person (manager), by the name of Barbara takes my money gives me my receipt and I said ok what about my drink, she then opens the window and makes an excuse for her employee and says oh she didn't hear you but its $2.00!!!! Really?? My fault because you messed up and took up for your employee not to mention it was their mistake? I will not longer be ordering from this location I would rather drive 5 miles than to be treated this way by anybody, sorry I inconvenienced the person taking the order including the manager who took up for her employee being wrong?
A diner from Corpus Christi, TX
Sep 8, 2014
The level of service that I continously receive at your Ayers location in Corpus Christi is very low. I normally do not complain but on this occassion I felt I needed to voice my displeasure. I did not get my entire order that I paid for. I called the location and spoke with the manager who did ask me to come back to correct the issue. I asked if I needed to bring the plate back but did not get a clear response. When I went back to the location they acted like were doing me a favor correcting my order and told me they needed the plate back to fully correct the error. I was never apologized to for the error or the fact that I had to leave my home and return to a cold dinner. This location is notorious for getting my order wrong but it is the closest to my residence. As a manager of customer service, I realize that mistakes happen. However, I also know that making the customer feel that the problem is theirs only is not good business.
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