A diner from Jefferson Hills, PA
Jan 1, 2011
New Years Eve Disaster-We had 7:15 reservations and was seated at 7:30. It took 20 minutes to receive our drinks after we ordered.We ordered mixed grill which includes lobster tail and instead received a crab cake instead at 9:15 . Our waiter said thats whats on the menu. After looking at the menu he said was wrong.He took our plates and scraped off the crabcake and returned
5 minutes later with the lobster tail. I hope they didn't resell the crab cake after they took it back.The chicken piece was terrible, the filet
was well done instead of medium and the lobster was overcooked.The vegetables were cool to the touch which I showed the waiter. He took them away
with an attitude after hearing about it.I got up and talked to the management that they overbooked
tables and compromised on service and quality for a larger profits. After 7 years of going there for
New Years Eve, Our group decided no more going here.The management didn't apologize for the lousy evening, the waiter just said we'll take 6.00 off your bill. Diners beware!
5 minutes later with the lobster tail. I hope they didn't resell the crab cake after they took it back.The chicken piece was terrible, the filet
was well done instead of medium and the lobster was overcooked.The vegetables were cool to the touch which I showed the waiter. He took them away
with an attitude after hearing about it.I got up and talked to the management that they overbooked
tables and compromised on service and quality for a larger profits. After 7 years of going there for
New Years Eve, Our group decided no more going here.The management didn't apologize for the lousy evening, the waiter just said we'll take 6.00 off your bill. Diners beware!
