Outback Steakhouse

I've had great dining experience with Outback until tonight. The service was horrible and the food was unacceptably bad. My boyfriend and I ordered onion blooming and it was at least 1/3 burnt. The King crab legs and sirloin mix I had wasn't good because the sirloin is definitely under the usual standard quality. The worst part is, the prime rib my boyfriend ordered looks and tasted like ham (really hard and dry). When we asked our server bring it back (it was undercooked), it was brought back within a minute. The kitchen just put on some seasoning to cover it. Therefore we asked our server to bring it back again to make it right. The manager brought back another cut of prime rib and the steak is still dry and hard. So my boyfriend was questioning about why the steak is so hard and dry. The manager actually asked him if he ever had prime rib before. We were just mortified by her question and couldn't believe how bad this dining experience was compared to our past experiences. Tonight almost ruined all our great experiences with Outback and it also changed our old impression of Outback - good quality food at reasonable price with great service