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4.7 stars (3 ratings)

Bagel Palace Deli and Bakery

(404) 315-9016
2869 North Druid Hills Road Northeast, Atlanta, GA 30329 | MAP
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Features
Bagel Shop, Deli/Sandwich/Subs




UPDATE THIS LISTING

Recent Bagel Palace Deli and Bakery Reviews

A diner from Dunwoody, GA gave an overall rating of 5  out of 5 stars on April 1, 2010 @ 12:27 PM

 Do you know how the land and building that a foreign embassy has in another country is considered their sovereign land. Well the Bagel Palace is an Embassy from New York City. A helicopter must have snatched this resturaunt from Manhattan and drop it in the Toco Hills shopping center. AUTHENTIC - the Food, the Ambience, and even the Service. And that is what I expect and that is what I get. PERFECT. One of the very few places that are a True Deli in Atlanta. Where else can you get a dozen different schmears on a homemade bagel? This is it. Save your money don't go to the airport for a flight to NYC. This is the real thing. The manager even has a NY accent!
A diner [a[email protected]] from Decatur, GA gave an overall rating of 3  out of 5 stars on August 5, 2007 @ 4:38 PM

 Normally, I would have given Bagel Palace FOUR STARS. However, what occurred today, Sunday, August 5 forced me to give the restaurant two stars.

At approximately 12:30p.m. today, my fiance and I came to the Bagel Palace, which was busy as usual. We were greeted by a woman named SUE, who asked us for the number of our party. We told her that there were TWO of us, and weasked to sit in Jim's section. She nodded and said "okay", went to the downstairs section and came back -- saying that she thought a table was open. Unfortunately, a table was not open, so it "would be a few minutes".

A table came open in the main room (upstairs), so Sue led us to that table. As we walked toward the table, I said that we wanted to sit in Jim's section; because she did not acknowledge what I said, I asked my fiance to ask her directly.

As I sat down, my fiance turned to her -- so that they were face-to-face and asked if we were being seated in Jim's section because we wanted to have Jim as our waiter. SUE SAID "YES, IT IS."

Satisfied with this, my fiance sat down. Within a minute or so, a young woman came to our table and took our drink orders. When she returned, she attempted to take our food order. I asked her if Jim was going to be our waiter, since Sue acknowledged that she was seating us in Jim's section. The young woman looked confused and said that it was her section.

While the young woman was a pleasant waitress, my fiance and I wanted Jim to be our waiter. That Jim was NOT our waiter (we certainly would have waited for a table in his section to have come available) is the result of one of TWO possibilities on the part of SUE:

1) Sue lied to us

or

2) Sue did not listen to us

As regular Bagel Palace customers, Sue's behavior was unacceptable. Sue either lied to us or she did not listen...either action on HER part is inappropriate, particularly with regard to customers. If Sue will lie or fail to listen to regular customers such as ourselves, how will she treat people who are new to Bagel Palace?

Later, I passed by Sue and another waiter/waitress, and I heard Sue say, "No, they didn't ask to sit in Jim's section." I want to say right now that hearing this comment made me very angry. Essentially, Sue was calling me and my fiance liars, and I do not appreciate her desire to escape accountability and responsibility for the fact that she either LIED to us or PURPOSEFULLY DID NOT LISTEN TO OUR REQUEST.

With Sue as an employee, Bagel Palace has on staff someone who 1) does not listen to the customer, 2) pretends to hear what someone is saying and does what she chooses despite all requests, 3) lies about Bagel Palace customers, 4) does not acknowledge that she has responsibility and accountability as a staff person of Bagel Palace, and 5) clearly is unable to be open, honest and trustworthy with customers.

Because of this set of experiences with Sue, my brunch at Bagel Palace was quite negative and unappetizing. I do not trust Sue, and, if she is the hostess the next time that my fiance, friends and family come to Bagel Palace, I most certainly will make sure that we will have NO interaction with her whatsoever...and will ask to interact with someone trustworthy and honest, instead.

I ask that Bagel Palace reprimand Sue for her lies and her inability to listen to customers.

Sincerely,

-Anna Gonowon

  » Read More Bagel Palace Deli and Bakery Reviews


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