Jupiter Restaurant Guide

I'm very surprised to read the prior review. We have been going there for years and never found Wendy or the staff to be anything but friendly and pleasant. Either Wendy had a rare off night or the other writer is hyper sensitive and should give the place another try.

I was very disappointed with the hostess staff on New Years Eve, 12/31/07. Wendy the hostess and as I understand the manager on duty was extremely rude. Her behavior affected my party's overall enjoyment of this festive evening. Upon arrival to the restaurant we were not greeted with a smile,a happy new year greeting or even a hello. I inquired as to the state of our seating and she advised that it would be at least a 25 minut wait. When I asked for clarification about the call in wait list another much younger hostess started to explain the procedure and Wendy immediately interrupted and stated "You don't have to explain it to her, the wait is 25 minutes here is your pager". I stated that she didn't have to be so apprupt and asked for her name. The hosting and wait at the hostess station was not very well coordinated and the two young girls assisting Wendy did not have a clue what was going on. I observed people being told the wait was 25 minuts only to come back after the stated time to be told it was another 25 minuts. One hostess was asked what the wait time was and she stated to a customer that she did not know. The customer and his party then left. The whole reception area function was grossly mismanged and Wendy's rudeness was not acceptable for such a festive evening. When I tried to explain my concerns to the owner I was advised that he does not have regular hours and that he comes and goes. Consequently it has been difficult to catch him at the restaurant to explain my concerns to him. I sure hope that customers who choose to go to Nick's Tomato Pie in the future have a much more pleasant greeting and overall experience than my party did.