Avg Rating:      Number of Reviews: 1

A diner from Johnston, RI gave an overall rating of on May 23, 2008
On May 23rd 2008 I went to Luigi's Express and picked out the usual, half chicken with two sides or a "Complete Dinner" as my receipt indicates. It cost me a whopping $8.99 !!!! I used to pay $5.99 for the same dinner until they decided to get all high class with their renovations!

I get back to my office and open the "Complete Dinner" only to find that my half chicken is burnt and really greasy, there where ONLY 3 tiny 1" potatoes and about 3 tiny pieces of vegetable.

I thought for sure that this "Complete Meal" was a mistake! I called up the place and asked to speak to the "manager" and a woman came to the phone.

I told her that I had just gone to the restaurant and purchased the "complete meal" and that the chicken was burned and aked is 3 tiny potatoe wedges constitute a complete meal for $8.99!! she said "yup" that's what it is! and that was it!
She obviously could care less that she has just received an opportuinity to satisfy a customer, and take the opportunity to realize that for every customer that complains, 10 others won't and don't and just never return. Did she capatalize on this opportunity to get to the bottom of what a long time LOYAL customer was upset about? Not at all.

I recommend not spending a dime in this place!"