Avg Rating:      Number of Reviews: 15

A diner from Springfield, IL gave an overall rating of on June 11, 2008
Our food was ok, but a little pricey for the low quality. But while dining here I truely felt awful for the gal waiting on us, that owner really is horrible to her employees. I ended up spending more than I intended when I gave the waitress a nice sympathy tip.

A diner from Springfield gave an overall rating of on May 19, 2008
I am a frequent visitor of Amberjack Alehouse and will never stop going there. The owners are wonderful poeple who are always around and available to talk with. They take suggestions and comments very seriously. Great food, great atmosphere!

A diner from Springfield,IL gave an overall rating of on May 13, 2008
Worst Mothers Day ever!!!!! Went for Brunch had a reservation. My party and I were treated as if we were inconviencing the hostess (Later to find out she was the owner) The food smelled good but for the price, Hometown Buffet would have been equal in value. Bland and moderately warm describes the overall quality and the constant nasally barking of the owner only diminshed the whole experience. We were really looking for a laid back, pleasant Mother's Day meal, this wasn't it. My sister actually overheard the owner tell a server "get em in get em fed and get em out" Wow for almost $20 per person that is not the attitude I would expect.

A diner from Springfield, IL gave an overall rating of on May 10, 2008
Wow, Kathy Bates from misery is right. The owner was horrible! I was dining with my husband as we watched and overheard her interviewing a young girl at a table near us for a job. The owner had an accusatory tone to each question and response as if she were a police interrogater. As for the food - it reminded me of one of grandma's home cooked meals (that is if your grandma is as bad a cook as mine). All in all I will never put money into that owner's hands again.

A diner from springfield, IL gave an overall rating of on February 25, 2008
As the owner of Amber Jack Alehouse, I can no longer refrain from responding to these outrageous accusations that have been written about me. These reviews are so inaccurate that the only way I can identify the complaint is by the date. We work very hard to provide good service, and we take great pride in the meals that we serve. Our customers repeatedly make a point to let us know what a great dinner experience they had. It saddens me that people use the internet anonymously to embellish, and even lie, about an experience without the need to show proof of the actual events.

A diner from Springfield,IL gave an overall rating of on January 13, 2008
The food was fairly good for the price but adding $.45 for a Caesar salad (as opposed to a house salad) is pretty ridiculous considering the difference between the two.
In the future I would call ahead to see if the VERY rude hostess was working. Someone mentioned that she was one of the owners...if so, I don't know how they stay in business. I have NEVER met a more opinionated, loud, self-centered, ill-mannered person in the service industry ANYWHERE.If I were to walk in the door and see her there again, I would promptly turn around and leave, she was that obnoxious. She must be a very unhappy person and needs to find a different way to make a living!!!!!

A diner from Springfield, IL gave an overall rating of on October 11, 2007
The food is not bad. A decent value for the money. The problem is with the owner. I've never had such a horrible experience dining out. I had the unfortunate experience of dining there yesterday and witnessed the owner (perhaps manager?....a large woman with a loud mouth -definately in charge) get into a verbal argument with a customer. (What happened to "the customer is always right"?) Her foul, loud mouth made me and every customer in the place cringe. Her language was more suited to a biker bar! It was a horrible experience and I will never eat there again.

A diner from pleasant plains, illinois gave an overall rating of on August 29, 2007
I had the unfortunate experience of eating at this restaurant recently. The food was mediocre and the Owner's wife was one of the rudest individuals I have ever met. She reminded me of Kathy Bates in Misery.

A diner [Kathrynhill@insightbb.com] from Springfield, IL said... on August 18, 2007
Amber Jack Alehouse is not a very clean place. I went for breakfast and when I opened the catsup to put on my eggs, little ants fell on my hashbrowns. I only got an apology from the waiter, not the owner who was there. Catsup should be kept in the refrigerator during the night, not on the tables. Nasty restaurant.

A diner from Springfield, IL gave an overall rating of on January 23, 2007
Lady who owns it is psycho. At best the place is mediocre. It would be one thing for the wait staff to be rude but the owner?! Crazy...the food just isn't worth it.

A diner from Springfield, IL gave an overall rating of on November 16, 2006
I am sputtering. This place defies description. I don't believe there are any bad enough words in the English language to describe their customer service. I really don't understand why they are still in business, or why anyone would ever go back there, after being kicked around by the owners. I have never been treated so badly in my life! I came there, just wanting to be seated and to be served a meal, and then to pay my money. Instead, I got verbal abuse and nasty language from the female owner. (I won't name any names here, but she's more like a snarling alley cat than a purring kitten!) She actually chased me and members of my party into the parking lot, uttering insane, bizarre threats. We basically had to run for our lives! Another customer came out and told us that this is a routine occurrence at the restaurant, that she saw the female owner throw a WHOLE CHURCH GROUP out the other day! Also an elderly friend of my mom showed up recently with another friend at 10 minutes to 4. (They were expecting a party of nine.) They asked the female owner if they could come inside out of the cold to sit down and wait for their friends. The owner replied, "No, you can't. We don't open until 4 o' clock. Get out." When one of the elderly women remonstrated, the female owner's husband (also an owner) appeared at the door and yelled at these two helpless older women: "You can't talk to my wife that way! Get out of here and never come back!" Unbelievable! This same husband told me and my friends: "I don't think I want to serve you! Get out of here!" just because one of my friends questioned his wife's frequent tantrums and use of the F-word while we were waiting to be seated. Female owner's response to my friend's complaint: "Yes, I admit I said 'F--- it!' I'll say it again! F--- it! F--- it!! F--- it!" I have heard that the food here is okay, but I wouldn't know, since I'm now one of the growing throngs in Springfield who are members of the "KICKED OUT BY KITTY" club. Come here ONLY if you're a masochist--you'll get tons of free insults when you step inside this Hell. But don't expect to actually EAT here; you'll likely get tossed out on your ear before you're seated.

A diner from springfield, il gave an overall rating of on November 15, 2006
Bizarre! Kitty, the Hostess with the Mostess Attitude, created a nightmare experience! Within seconds of crossing the Threshhold into Hell, we all felt her wrath. She stated 5 times that we didn't have reservations. Several times she insisted that a group of 3 standing behind us were with us and that we would have to wait for a larger table. We kept stating that they weren't with us. She insisted they were. We split our group to get seating sooner. While part of our group was seated, she continued to inflict her razor-sharp attitude, making it apparent that WE wouldn't be seated. She turned away when we questioned her. We asked for the owner. She screeched, "How would you like it if someone wanted to talk to your husband?". She told us, "F--- it!" and threw menus. I said, "That's not professional." She screeched, "Neither are you!" She returned many times, repeating her earlier comments to us. We didn't budge until the owner came. He wasn't willing to hear anything. He talked over us. We said, "We thought you'd want to know." He ordered us to leave! When 1 of the seated friends walked to the front to ask what happened,he was kicked out! Later, Kitty, apparently still sharpening her claws, opened the outside door to yell, "You need to pay your bill! You're not getting away with this! I have a business to run! I'm going to split it between the people at your table!" She screamed insults as we went to our cars. We learned later that a waiter came to the table to cancel our friend's order, so there was no "unpaid bill"! (Kitty=Liar) Outside a customer told us she'd seen a ladies' church group kicked out and many other "Kitty situations." P.S. We went to DARCY'S -GREAT FOOD & SERVICE! They said they hear Kitty stories often. So, Kitty, if you say you have a business to run INTO THE GROUND, you're doing a good job of it!

A diner from Springfield IL gave an overall rating of on November 12, 2006
Kitty the owners wife is the most unprofessional business owner I have ever met. She treats customers with no respect and has a filthy mouth. Do yourself a favor and choose another place for diner

A diner from Springfield, IL gave an overall rating of on May 15, 2006
I eat at Amber Jacks on a regular basis. They have great steaks!! I have never had a bad meal there. I have had salads, sandwiches such as a Reuben, appetizers like crab cakes and godiva chocolate martini's. They have great draft beers including a seasonal Sam Adams. They will substitute one side for another with no questions. Once I took a friend in a wheelchair and they were helpful but not odd in providing her service. Only once have I had a long wait for food. That was a holiday lunch when they had several table of over 20.

A diner [amr1281@aol.com] from Springfield, IL gave an overall rating of on March 6, 2006
this restaurant took 55 min to serve food to 4 adults and 2 children. When complained to the OWNER she seen no problems with it. She told us if we wanted faster food we need to go to McDonald cause thier food sits under warmers. Then when we stated we could have went to the Cracker Barrel and got our food and ate it quicker than this she stated that they cook all their food in microwaves. she was rude and had everything bad to say about every other restaurant. do not go here you will regret it.